Líder de Equipo de Gestión de Casos

The Líder de Equipo de Gestión de Casos will be based in Maracaibo and responsible for the effective and professional management of a multidisciplinary case management team, including legal functions, supporting the Protection Manager. The role includes supervising officers and assistants, developing their capacities in emergency protection operations, and coordinating case management activities and humanitarian assistance delivery.

Responsibilities

• Establish and coordinate internal and external case referral systems in coordination with the Protection Lead.
• Analyze, evaluate and investigate protection profiles of referred cases ensuring beneficiary participation.
• Ensure beneficiaries receive guidance to basic services and humanitarian assistance with informed consent and confidentiality.
• Coordinate, plan and monitor field case management team activities including case follow-up.
• Ensure case plans identify clear deadlines and cases are closed timely within emergency context.
• Maintain close cooperation with government counterparts and humanitarian actors to strengthen public and humanitarian referral pathways.
• Work with administrative and logistics departments to provide humanitarian assistance services including medical, emergency shelter, transport and in-kind delivery.
• Ensure procurement processes are properly implemented and legalized in coordination with admin and logistics.
• Support Protection Manager in developing a case management database.
• Maintain contact with legal technical line ensuring legal staff participation in training and meetings.
• Supervise and ensure proper and organized database updates.
• Prepare high-quality weekly and monthly reports on challenges and results.
• Ensure efficient and effective project implementation according to work plan and IPT.
• Prepare reports and participate in proposal and budget writing for donors.
• Certify identified cases meet vulnerability criteria and ensure appropriate humanitarian assistance actions.
• Ensure case documentation prioritizes risk levels and case plans address needs and risks.
• Lead case management team in case assessment and humanitarian assistance provision, ensuring service delivery and case closure.
• Maintain contact with local authorities, service providers and humanitarian actors to strengthen effective care pathways.
• Collaborate with internal and external technical experts on relevant sector topics.
• Represent DRC in relevant internal and external technical coordination meetings.
• Ensure integration with other DRC sectors including MEAL.
• Prepare work plans and schedules for case management team.
• Support Protection Manager in long-term work plan preparation and development.
• Participate in project tool development and ensure case management database updates.
• Report implementation issues or non-compliance to Protection Manager.
• Ensure compliance with data protection policy throughout project phases.
• Support supervision of financial commitments and expenditures and provide timely budget tracking information.
• Plan and proactively coordinate logistics and staff movements to/from operational areas.
• Initiate procurements and ensure execution.
• Ensure humanitarian assistance delivery plans are prepared and shared timely with logistics.
• Coordinate daily activities of field case management team.
• Contribute to recruitment and performance evaluation of case management team members.
• Implement Protection Manager decisions through the protection team, advising on how to achieve objectives.
• Ensure team compliance with DRC standards and procedures including Code of Conduct and internal regulations and report violations.
• Advise case management team on management routes and action plan development for beneficiary care.

Requirements

• Minimum 3 years of relevant experience in humanitarian protection related to an NGO, UN agency or other non-profit organization.
• Experience working in protection in vulnerable urban areas and supervising teams and preparing work plans.
• Advanced skills and experience in database management and use of Excel, including quantitative and qualitative data analysis.
• Above average writing skills and excellent MS Word skills.
• Experience in provision of humanitarian assistance services, with organizational skills and experience in logistics/finance.
• Skills and experience in training and capacity development of inexperienced staff.
• Experience with accountability measures and compliance with DRC and donor requirements.
• Diploma or professional degree relevant to the role (e.g., social work, psychology).
• Fluency in English is desirable, both written and spoken.
• Diplomatic character and ability to manage competing priorities and meet deadlines.
• Ability to create a good team environment.

Skills

• Humanitarian Protection
• Team Supervision
• Workplan Development
• Database Management
• Excel
• Quantitative Analysis
• Qualitative Analysis
• MS Word
• Humanitarian Assistance
• Logistics Management
• Finance Management
• Training Delivery
• Capacity Development
• Accountability Compliance
• Donor Compliance
• Case Management
• Emergency Protection Operations
• Legal Support
• Interdisciplinary Team Management

Languages

Spanish, English