Líder de Equipo de Gestión de Casos

The Líder de Equipo de Gestión de Casos based in Caracas is responsible for leading a multidisciplinary team managing protection cases and psychosocial support in the field, supporting the Protection Management of DRC in Caracas. The role includes supervising officers, developing their capacities, and coordinating emergency protection actions.

Responsibilities

• Establish and coordinate case referral systems internally and externally in coordination with the Protection Team Leader.
• Analyze, evaluate and investigate protection profiles of referred cases ensuring beneficiary participation.
• Ensure beneficiaries receive guidance to basic services with informed consent and confidentiality.
• Coordinate, plan and monitor activities of the case management and psychosocial support team in the field including case follow-up.
• Ensure case plans identify deadlines and cases are closed timely according to emergency framework.
• Maintain close cooperation with government counterparts and humanitarian actors to strengthen public and humanitarian referral pathways.
• Work with administrative and logistics departments to provide humanitarian assistance services including medical, emergency shelter, transport and in-kind delivery.
• Ensure procurement processes are properly implemented and legalized.
• Support Protection Manager in developing a case management database.
• Maintain contact with psychosocial technical line ensuring staff participation in trainings and meetings.
• Supervise and ensure proper updating of the case management database.
• Prepare high-quality weekly and monthly reports on challenges and results.
• Ensure efficient and effective project implementation according to work plan and IPTT.
• Prepare reports and participate in proposal and budget writing for donors.
• Certify identified cases meet DRC criteria and ensure appropriate humanitarian assistance actions.
• Ensure case documentation prioritizes risk levels and addresses identified needs and risks.
• Lead case management team in case evaluation and humanitarian assistance provision ensuring services are delivered and cases followed up and closed.
• Maintain contact with local authorities, service providers and humanitarian actors to strengthen effective care pathways.
• Collaborate with internal and external technical experts on relevant sector topics.
• Represent DRC in internal and external technical coordination meetings.
• Ensure integration with other DRC sectors including MEAL.
• Prepare work plans and schedules for the case management team.
• Support Protection Manager in long-term work plan development.
• Participate in project tool development.
• Ensure case management databases are updated.
• Report implementation issues or non-compliance to Protection Manager.
• Ensure compliance with data protection policy throughout project phases.
• Support supervision of financial commitments and expenditures and provide timely budget monitoring information.
• Plan and coordinate logistics and staff movements to/from operational areas.
• Initiate procurements and ensure execution.
• Ensure humanitarian assistance delivery plans are prepared and shared timely with logistics.
• Coordinate daily activities of the field case management team.
• Contribute to recruitment and performance evaluation of case management team members.
• Implement Protection Manager decisions through the protection team.
• Ensure team compliance with DRC standards and procedures including Code of Conduct and internal regulations and report violations.
• Advise case management team on management routes and action plan development for beneficiary care.

Requirements

• Minimum 3 years of relevant experience in humanitarian protection related to an NGO, UN agency or other non-profit organization.
• Experience working in protection in vulnerable urban areas and supervising teams.
• Experience in database management and advanced use of Excel.
• Experience in quantitative and qualitative data analysis.
• Above average writing skills and excellent MS Word skills.
• Experience providing humanitarian assistance services with organizational and logistics/finance experience.
• Skills and experience in training and capacity development of inexperienced staff.
• Experience with accountability measures and compliance with DRC and donor requirements.
• Professional degree in Psychology, Social Work or other social sciences.
• Fluency in English is desirable, both written and spoken.

Skills

• Humanitarian Protection
• Team Supervision
• Database Management
• Advanced Microsoft Excel
• Quantitative Analysis
• Qualitative Analysis
• Report Writing
• MS Word
• Humanitarian Assistance
• Logistics Management
• Finance Management
• Training Delivery
• Capacity Development
• Accountability Compliance
• Donor Compliance
• Psychosocial Support
• Emergency Protection Coordination

Languages

Spanish, English