Hospitality Services Support Officer

Support the day-to-day operation of Catering and Housing services at CERN, providing practical and responsive operational support under the supervision of the Housing Manager. Contribute to service quality monitoring, contract performance, and coordination with stakeholders and service providers.

Responsibilities

• Support the operational follow-up of Hospitality activities, including accommodation-related contracts, day-to-day service coordination, user requests, tickets, feedback and service issues.
• Contribute to the monitoring of service quality, contract performance and operational indicators.
• Coordinate with internal stakeholders and external service providers to support the resolution of operational issues and ensure smooth follow-up and communication.
• Support the Organization of the catering component of CERN Open Days 2027.

Requirements

• You are a national of a CERN Member State or Associate Member State, excluding Pakistani, Lithuanian, Latvian, Cypriot and Croatian nationals due to ceiling limits.
• By the application deadline, you have a maximum of 2 years of professional experience since graduation in the respective field.
• Your highest educational qualification is either a bachelor’s or master’s degree; you must have a university degree and cannot hold a PhD.
• You have never had a CERN fellow or graduate contract before.
• Previous exposure to hospitality, accommodation, customer service or contract follow-up would be an asset.
• Interest in service coordination and event support, particularly in the context of large institutional events.
• Your studies focused on Hospitality Management, Hotel Management, Service Management, Business Administration or a related field.
• Service-oriented mindset, with the ability to respond efficiently to operational needs and provide quality customer service.
• Good organisational skills, with the ability to follow up several operational topics in parallel and communicate effectively with users, internal stakeholders and external service providers.
• Proficiency in Microsoft Office applications, in particular Outlook, Excel and Word.
• Spoken and written English or French, with a commitment to learn the other language.

Skills

• Hospitality Services
• Accommodation Management
• Customer Service
• Contract Follow-up
• Service Coordination
• Event Support
• Operational Support
• Service Quality Monitoring
• Contract Performance Oversight
• Stakeholder Communication
• Supplier Coordination
• Microsoft Outlook
• MS Excel
• MS Word

Languages

English, French