Service to the Armed Forces (SAF) Specialist, Non-Mobile Temporary

The Service to the Armed Forces (SAF) Specialist manages and administers American Red Cross services to meet the needs of U.S. military members, veterans, and their families. The role involves volunteer management, community outreach, service delivery management, financial and reporting management, and emergency communication casework at the Sigonella Italy Base.

Responsibilities

• Manage and administer delivery of American Red Cross services to U.S. military members, veterans, and their families.
• Build strong relationships with military leadership, command staff, and installation partners.
• Conduct outreach through briefings, education sessions, presentations, and one-on-one engagements.
• Increase Red Cross visibility using Armed Forces Network, base bulletins, social media, and approved local marketing channels.
• Represent the Red Cross at official functions, ceremonies, and community events.
• Manage all phases of volunteer engagement cycle: recruitment, onboarding, training, supervision, recognition, and offboarding.
• Recruit and mentor leadership volunteers to support Red Cross program delivery across SAF/IS, Disaster Cycle Services, Training Services, and Blood Services.
• Utilize Volunteer Connection platform to manage volunteer documentation, communication, and compliance.
• Promote a positive, inclusive volunteer environment aligned with Red Cross values.
• Ensure consistent and high-quality delivery of Red Cross programs to service members, veterans, and their families.
• Supervise volunteer service delivery teams to ensure strong program impact and alignment with mission needs.
• Coordinate educational briefings, community workshops, and special events supporting SAF/IS objectives.
• Provide family support services including wellness check-ins, emergency communications, and referrals to community resources.
• Promote and implement International Services programs within the local community.
• Monitor service delivery outcomes and ensure accurate documentation and reporting of program activities.
• Identify trends, assess service needs, and contribute recommendations for program improvement.
• Collaborate with Red Cross leadership on deployment feedback, staff mentorship, and onboarding support for mobile team members.
• Assist with travel coordination, logistics, and reporting as needed for mobile deployments.
• Facilitate delivery of emergency communication messages and related support services to military members and their families.
• Coordinate and conduct follow-up services with clients and ensure all activities are logged and documented.
• Maintain operational awareness by updating rosters, unit contacts, and case logs in alignment with mission guidelines.
• Support contingency operations during high-volume events and serve as the local liaison for Hero Care casework.

Requirements

• Bachelor's degree required or equivalent combination of education and related experience required.
• Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Requires strong computer skills.
• Public speaking skills and the ability to communicate effectively verbally and in writing are required.
• Must have strong interpersonal skills and the ability to work well in an individual or team environment.
• The ability to balance multiple priorities is essential.
• Familiarity with military culture, regulations and protocol is strongly desired.
• Experience with American Red Cross programs and services are desired.
• Ability to work on a team.
• Physical requirements are those present in normal office environment conditions.
• Operational flexibility is required to meet sudden and unpredictable needs.
• Ability to use a personal computer, applicable software, and office equipment for sustained periods of time.
• May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
• Travel may be required.

Skills

• Volunteer Management
• Community Outreach
• Service Delivery Management
• Finance Management
• Reporting Management
• Emergency Communication
• Public Speaking
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Military Culture Familiarity
• Regulations and Protocol
• Computer Skills
• Personal Computer Use
• Office Equipment Operation
• Operational Flexibility
• Multi-Priority Management
• Driving
• TRAVEL

Languages

English