Senior Specialist, Volunteer Services

The Senior Specialist, Volunteer Services implements and executes volunteer programs to enhance volunteer engagement and retention. The role involves screening, referring, and placing volunteers, supporting volunteer training, and facilitating recognition efforts to promote community and honor volunteer contributions.

Responsibilities

• Implement and execute volunteer programs and services to further the engagement of volunteers.
• Assist with screenings, referrals, and placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs within the assigned area.
• Serve as liaison to internal partners and external organizations.
• Provide support, development and/or leadership guidance to all volunteers.
• Contribute input and serve as a resource for volunteer engagement best practices.
• Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction.
• Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy.
• Participate in the development of a thorough volunteer needs assessment for assigned area.
• Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Participate in the development and implementation of a comprehensive onboarding program for each volunteer position.
• Support the volunteer training plan and may serve as a Facilitator for all volunteer training coursework.
• Provide guidance on volunteer programs, tools and resources.
• Provide support and direction to volunteer trainers and ensure training is thorough and documented.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Assist in identifying partnerships and screening and referring prospective volunteers.
• Schedule volunteers and assist with efforts to ensure a strong fill rate.
• Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Requirements

• A current, valid driver's license with good driving record is required.
• Bachelor's degree required.
• Minimum of 3 years of related experience.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Knowledge of volunteer programs and policies preferred.
• Ability to travel to field offices and events.

Skills

• Volunteer Program Implementation
• Volunteer Screening
• Volunteer Placement
• Volunteer Training
• Volunteer Recognition
• Program Implementation
• Customer Maintenance Techniques
• Negotiation Skills
• Microsoft Office Suite
• Word
• Excel
• Power Point
• Outlook
• Organizational Skills
• Presentation Skills
• Oral Communication
• Written Communication
• Interpersonal Skills
• Driving License

Languages

English