Regional Client Care Manager

The Regional Client Care Manager leads efforts to build and maintain a volunteer-led team providing comfort, care, and direct assistance to families following disasters locally and nationally. This role serves as the regional point of reference to ensure the Client Care workforce executes disaster-related programs and services consistently and equitably.

Responsibilities

• Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area or functional activities throughout the region.
• Implement disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.
• Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery.
• Lead and empower a diverse team of volunteers.
• Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization.
• Initiate and coordinate disaster relief operations in assigned geographic area or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

Requirements

• Bachelor's degree required, or equivalent combination of education and related experience required.
• Minimum 5 years of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
• Travel may be required.
• A current valid driver's license and good driving record is required.
• Demonstrated ability to coach/mentor to accomplish work through team leaders.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours including nights and weekends.

Skills

• Volunteer Team Leadership
• Social Services Management
• Coaching and Mentoring
• Program Analysis
• Decision Making
• Continuous Improvement Programs
• MS Word
• MS Excel
• MS PowerPoint
• Microsoft Outlook
• Client Care Management
• Disaster Response Services
• Interpersonal Communication
• Written Communication
• Verbal Communication

Languages

English