Emergency Communications Center Rep.

The Emergency Communications Center Representative coordinates and serves as a resource for daily operations of emergency communication programs. The role involves dispatching calls, coordinating emergency responses, and supporting leadership in program operations and volunteer coordination.

Responsibilities

• Coordinate telephone dispatch (taking calls from the public, fellow Red Cross employees, Red Cross volunteers, as well as fire/police/911 dispatchers).
• Coordinating emergency responses.
• Reporting and keeping detailed records of services and calls.
• Implement and coordinate the day-to-day functions that support program or service operations.
• Develop workable program or service implementation plans.
• Support leadership in coordinating casework activities.
• Respond to general inquiries.
• Schedule and coordinates requests for community-based presentations.
• Participate on small scale projects which require researching issues, information, data collection, and development of recommendations.
• Support leadership in coordinating educational and outreach programs.

Requirements

• High School or equivalent required.
• Minimum 3 years of related experience or equivalent combination of education and related experience required.
• Excellent interpersonal, verbal and written communication skills.
• Demonstrate attention to detail, accuracy and thoroughness.
• Prioritize and plan work activities.
• Able to deal with frequent change, delays, or unexpected events.
• Maintain confidentiality and work with integrity and ethics.
• Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.
• Ability to work on a team.

Skills

• Emergency Dispatch
• Emergency Response Coordination
• Volunteer Coordination
• Program Operations
• Microsoft Office Suite
• Word
• Excel
• Power Point
• Outlook
• Work prioritization
• Confidentiality Management
• Ethical Conduct
• Attention to Detail
• Verbal Communication
• Written Communication

Languages

English