Donor Care Specialist

The Donor Care Specialist manages donor complication cases by providing appropriate care and ensuring facts are known. The role involves responding to donor inquiries, performing quality reviews, investigating discrepancies in donor records, and preparing reports while maintaining confidentiality and regulatory standards.

Responsibilities

• Manage routine to moderately complex donor complication cases from the donation process by providing appropriate care for donors and asking probing questions to ensure facts of the case are known.
• Take appropriate and timely action in response to additional information provided by donors.
• Provide timely, accurate and helpful answers to donors and staff regarding donor eligibility, complaints and concerns and manage cases to resolution and timely closure.
• Escalate difficult or sensitive questions as needed.
• Perform medical director/designee review and quality review for donor complication cases to ensure quality and regulatory standards are maintained.
• Investigate discrepancies in donor records.
• Correct, update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data.
• Identify and control impacted suspect products resulting from changes.
• Monitor security to ensure only authorized personnel have access to confidential donor records.
• Prepare reports regarding donor complication cases.

Requirements

• High School or equivalent with medical certification such as Registered Nurse (RN), Licensed Practical Nurse (LPN) or Medical Laboratory Professional (MT or MLT) required.
• Associate’s degree preferred.
• Minimum 1 year of experience in patient care, blood collections or patient testing or equivalent combination of education and related experience required.
• Excellent written and verbal skills and ability to probe donors to elicit a complete and accurate health history is required.
• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
• Ability to work on a team.
• Some travel may be required.
• Bilingual is helpful.
• New Graduates are encouraged to apply.

Skills

• Registered Nurse
• Licensed Practical Nurse
• Medical Laboratory Professional
• Patient Care
• Blood Collection
• Patient testing
• Health History Screening
• Microsoft Office Suite
• Donor Case Management
• Quality Review
• Data Investigation
• Report Preparation
• Confidentiality compliance
• Regulatory Standards
• Bilingual Communication