Director, Fundraising Training & Enablement

The Director, Fundraising Training & Enablement serves as the enterprise leader for learning and capability development within Fundraising Programs & Operations. This role sets the vision and strategy for fundraising talent development, leads curriculum design and learning innovation, and partners across functions to align development investments with fundraising priorities.

Responsibilities

• Define and lead the enterprise learning and skill-building strategy for fundraising, including a multi-year roadmap aligned with organizational priorities, workforce needs, leadership capacity, and future capabilities.
• Set learning investment priorities that translate business strategy and performance expectations established by fundraising and organizational leadership into a coherent development agenda.
• Establish a disciplined approach to identifying learning needs, setting standards, and measuring success so learning efforts are relevant, consistent, scalable, and accountable for measurable workforce and business outcomes.
• Lead the design, development, facilitation, and delivery of practical, high-quality learning across fundraising roles, including onboarding, core fundraising skills, Red Cross program and mission knowledge, leadership development, and strategic initiatives.
• Create scalable, role-based learning pathways and blended experiences grounded in adult learning principles and responsive to employees at different career stages.
• Guide subject matter experts in translating complex content into clear, engaging, and actionable learning that remains current with evolving business needs.
• Partner with leaders to identify skill gaps, performance barriers, and emerging workforce needs across roles and teams.
• Target learning and enablement investments to the highest-priority workforce and organizational performance opportunities.
• Turn skill gaps and performance barriers into targeted learning, tools, reinforcement, and performance-support solutions.
• Design and lead development experiences that build manager and senior leader capacity, including practical frameworks and tools for coaching, feedback, accountability, and employee growth.
• Partner with FP&O leadership to advance succession planning, onboarding effectiveness, manager readiness, leadership transitions, and leadership excellence.
• Strengthen leadership practices, role clarity, decision making, and team effectiveness to increase engagement and organizational capacity.
• Oversee the learning infrastructure, platforms, tools, processes, and knowledge resources used to deliver fundraising education, ensuring content is accessible, discoverable, current, and business aligned.
• Drive innovation through AI-enabled learning, simulations, virtual experiences, digital resources, knowledge management, and other emerging technologies.
• Partner with Sales Operations and technology leaders to support adoption of Salesforce, Copilot, automation, and other strategic tools while improving effectiveness, engagement, scalability, and efficiency.
• Establish measures of learning adoption, effectiveness, engagement, business impact, and contribution to fundraising outcomes, informed by the experience and perspectives of field leaders and fundraisers.
• Build ongoing feedback loops with field leaders and fundraisers, using their input alongside learning analytics, adoption trends, operational data, and fundraising performance insights to set priorities and improve learning experiences.
• Partner with field leadership, fundraisers, reporting, analytics, and fundraising effectiveness teams to translate performance trends and frontline experience into development opportunities that support experimentation, learning, and evidence-based decisions.
• Partner across Fundraising Programs & Segment Strategy, Sales Operations, Communications Enablement, Consumer Fundraising, Disaster Fundraising, Gift Planning, Salesforce, Analytics, Marketing, Technology, and field leadership to align learning priorities and development investments.
• Coordinate learning strategies with major fundraising priorities, policy changes, and enterprise change initiatives.
• Serve as a trusted advisor on organizational readiness and adoption, positioning learning as an integrated enablement function that supports field execution and growth.
• Lead, coach, and develop the Fundraising Training & Enablement team, establishing clear priorities, performance expectations, operating rhythms, and growth opportunities.
• Foster a culture of accountability, collaboration, customer service, and learning excellence.
• Simplify processes to reduce administrative burden, improve resource use, and increase organizational effectiveness.

Requirements

• Bachelor's degree required or equivalent combination of education and related experience required.
• Master’s Degree preferred.
• Minimum 7 years of Education or technical experience or equivalent combination of education and related experience required.
• 5 years of management experience.
• Experience and education in instructional systems preferred, design or education.
• Unit-specific experience or qualifications preferred.
• Good verbal and written communication skills.
• Experience with Microsoft Office Suite.
• Ability to work on a team.
• May be travel 25-50%.
• A combination of the candidate’s education and general experience satisfies the requirements, so long as the total years equate to the description’s minimum education and general experience years combined (Management experience cannot be substituted).

Skills

• Fundraising Talent Development
• Curriculum Design
• Learning Innovation
• Training Program Management
• Instructional Systems Design
• Capability Development Processes
• Team Leadership
• Microsoft Office Suite
• Strategic Planning
• Management Experience
• Verbal Communication
• Written Communication
• Travel readiness

Languages

English