Blood Collections Team Lead

The Blood Collections Team Lead supports fixed site operations by leading and mentoring blood collection staff while performing phlebotomy duties. This role involves coaching, instructing, and serving as a resource to ensure regulatory compliance and excellent customer service in blood collection.

Responsibilities

• Lead the team and drive for results through excellent customer service.
• Model professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization.
• Work as a lead/charge at donor center when instructed and conduct phlebotomy.
• Able to work independently with attention to detail along with the knowledge of daily operations to ensure the blood the team collects meets regulatory requirements.

Requirements

• Associates Degree or equivalent combination of education and related experience (18 months to four years of work experience in a related field) is required.
• Minimum of 1 year leadership experience in environments with public interaction is required.
• Phlebotomy experience is required.
• Customer service experience, effective verbal communication and public relations skills are required.
• A current valid driver's license and a good driving record may be required.
• Equivalent experience may encompass needlesticks, phlebotomy, and other relevant medical responsibilities.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.
• Basic computer skills are required.
• Must be proficient with Microsoft office applications.

Skills

• Phlebotomy
• Leadership in public interaction
• Customer Service
• Verbal Communication
• Public Relations
• Manual Dexterity
• Physical Stamina
• Microsoft Office Suite
• Basic Computer Knowledge
• Regulatory Compliance
• Technical Mentoring
• Coaching
• Blood Collection

Languages

English