Blood Collection Staff – Customer Service

The Blood Collection Staff – Customer Service role involves assisting with every step of the blood collection process, including setting up equipment, creating a welcoming environment for donors, and following safety procedures to collect lifesaving blood donations. Paid phlebotomy training is provided, and the position supports the mission of the American Red Cross as part of the world's largest humanitarian network.

Responsibilities

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is
• Collaborate with your teammates to create a welcoming and friendly environment so volunteer donors feel comfortable coming back again and again
• Be detailed oriented all day, every day to ensure that the blood collected meets goals, regulatory requirements and can be safely transfused
• May drive Red Cross vehicles and work with the team to setup and tear down equipment at donation sites
• Work a variable schedule which may include early mornings, late nights, weekends, and holidays
• Schedule is provided two to three weeks in advance

Requirements

• High school diploma or equivalent is required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with a good driving record is required
• DOT certification is required for this role
• Must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs
• Good manual dexterity is required
• Ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
• Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles
• Basic computer skills are required
• Must be proficient with Microsoft office applications
• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) is a competitive advantage
• Prior leadership experience is a competitive advantage

Skills

• Customer Service
• Verbal Communication
• DOT Certification
• Medical Certification
• Manual Dexterity
• Physical Strength
• Microsoft Office Suite
• Basic Computer Knowledge
• Phlebotomy
• Blood Collection
• Safety Procedures
• Driving License
• Equipment Setup

Languages

English