Digital Program Specialist (Digital Strategy and Governance)

The Digital Program Specialist supports ITD leadership in strategic planning, governance, business engagement, and organizational effectiveness. The role involves strategic analysis, program management, governance coordination, and organizational improvement to enhance the Bank's digital capabilities.

Responsibilities

• Represent ITD in Bank-wide initiatives, cross-functional working groups, and institutional programs as delegated.
• Coordinate ITD's participation in Bank-wide initiatives, ensuring alignment across IT teams and facilitating implementation of agreed actions and outcomes.
• Participate in and, where appropriate, lead ITD's engagement with multilateral development banks (MDBs), international financial institutions (IFIs), industry forums, and professional communities to promote knowledge exchange, benchmarking, and collaboration.
• Lead or support strategic initiatives assigned by the IT leadership team.
• Coordinate cross-functional activities across ITD to facilitate successful implementation of strategic priorities.
• Coordinate with IT teams to assess, adapt, and promote relevant leading practices, methodologies, and innovations that strengthen ITD's capabilities and support the Bank's priorities.
• Prepare briefing materials, benchmarking reports, and recommendations summarizing key observations, lessons learned, and opportunities arising from external engagements and institutional initiatives.
• Monitor the implementation of agreed actions, identify issues requiring management attention, and recommend practical solutions.
• Support continuous improvement by identifying lessons learned, good practices, and opportunities to strengthen ITD's organizational effectiveness.
• Support engagements with business departments to understand their priorities, operating models, and strategic directions.
• Develop sufficient understanding of business domains to support executive discussions, strategic papers, benchmarking activities, and cross-functional initiatives.
• Gather business feedback on delivered digital capabilities, and identify common themes, opportunities, and improvement areas.
• Work closely with IT delivery teams to promote alignment between business priorities and digital capabilities.
• Develop and maintain executive dashboards that provide strategic visibility of the Bank's IT portfolio.
• Analyze portfolio performance, business outcomes, delivery trends, and organizational impact to support executive decision-making.
• Collect and consolidate feedback from business stakeholders regarding the effectiveness, adoption, and business value of digital solutions.
• Complement project delivery reporting with business-focused insights and recommendations to improve value realization across the portfolio.
• Support continuous improvement of portfolio reporting, performance indicators, and business value measurement.
• Support the development and continuous improvement of IT governance practices, planning processes, methodologies, and departmental standards.
• Maintain and coordinate subject matter experts to create and update templates, playbooks, guidance materials, and governance artifacts that promote consistency across ITD.
• Coordinate the implementation of departmental improvement initiatives, and monitor progress against agreed objectives.
• Prepare governance papers, executive presentations, and management reports for leadership meetings and governance forums.
• Coordinate department-wide initiatives that strengthen ITD's knowledge management practices, working closely with solution owners, business analysts, and other subject matter experts.
• Facilitate the development, maintenance, and adoption of reusable knowledge assets, templates, playbooks, and guidance materials while ensuring that ownership remains with the appropriate business and technical teams.
• Promote knowledge sharing and reuse across ITD to improve consistency, organizational learning, and delivery effectiveness.
• Monitor progress of knowledge and capability development initiatives, and recommend opportunities for continuous improvement.
• Coordinate department-wide initiatives that improve ITD's productivity, collaboration, and operational effectiveness through the adoption of digital technologies, AI capabilities, and automation.
• Work with IT teams to identify, prioritize, and implement opportunities that simplify internal processes, improve collaboration, and reduce manual effort.
• Develop implementation plans, monitor progress, and facilitate adoption of internal digital productivity initiatives across ITD.
• Promote sharing of successful practices, and encourage broader adoption of AI-enabled ways of working within ITD.
• Evaluate emerging technologies, and recommend initiatives that enhance ITD's effectiveness and employee experience.
• Conduct research on emerging technologies, AI trends, digital practices, and peer MDBs and IFIs to support IT strategic planning.
• Analyze business strategies, departmental priorities, and technology trends to identify opportunities that inform ITD's strategic planning and organizational priorities.
• Support the development and periodic refinement of the Bank's digital strategy, AI strategy, and ITD strategic plans.
• Prepare strategic analyses, benchmarking studies, executive briefings, and recommendations to support management decision-making.

Requirements

• Minimum 8 years of relevant professional experience in digital strategy, IT governance, enterprise project management office (PMO) functions, business analysis, management consulting, organizational improvement, or related disciplines.
• Bachelor's degree in information systems, business administration, computer science, organizational development, or a related discipline.
• Master's degree preferred.
• Experience working in consulting firms, international organizations, or financial institutions is an advantage.
• Experience supporting strategic planning, governance, portfolio management, or cross-functional organizational initiatives.
• Experience preparing executive reports, strategic analyses, business cases, and management presentations.
• Demonstrated ability to conduct research, benchmarking, and comparative analysis and translate findings into practical recommendations.
• Experience participating in cross-functional initiatives, international working groups, industry forums, or collaborative programs involving multiple organizations is desirable.
• Experience applying AI tools, digital workplace technologies, or workflow improvements to enhance organizational effectiveness is desirable.
• Good understanding of enterprise IT, AI, business process management, portfolio management, and modern software delivery practices.
• Knowledge of Agile, product management, business analysis, business process management, or software development life cycle (SDLC) methodologies is desirable.
• Strategic thinking and analytical problem-solving abilities.
• Experience in research, benchmarking, and insight generation; IT governance and portfolio management; program management and organizational coordination; and business engagement and stakeholder relationship management.
• Ability to influence and coordinate across multidisciplinary teams.
• Strong organizational and planning skills, with the ability to manage multiple priorities.
• Curiosity and continuous learning, with an interest in emerging technologies, AI and leading industry practices.
• Good executive communication and presentation skills.
• Excellent command of written and spoken English.

Skills

• Digital Strategy Design
• IT Governance
• Enterprise Project Management
• Business Analysis
• Management Consulting
• Organizational Improvement
• Strategic Planning
• Portfolio Management
• Executive Reporting
• Strategic Analysis
• Business Case Development
• Management Presentations
• Research and Benchmarking
• Comparative Analysis
• AI Tools Usage
• Digital Workplace Tools
• Workflow Improvement
• Enterprise IT
• Business Process Management
• Agile Methodologies
• Product Management
• Software Development Life Cycle Management
• Programme Management
• Stakeholder Relationship Management
• Cross-Functional Coordination
• Organizational Coordination
• Executive Communications
• Presentation Skills

Languages

English