Special Project Facilitator

The Special Project Facilitator leads the Office of the Special Project Facilitator (OSPF) at ADB, overseeing complaint resolution for project-affected individuals, guiding operational support to departments, and ensuring alignment with ADB policies. The role involves leadership, strategic management, outreach, internal coordination, and staff management to support ADB's mission of sustainable development in Asia-Pacific.

Responsibilities

• Define and communicate OSPF's vision, goals, strategies, and key result areas according to ADB's institutional goals and global best practices
• Lead the development of work plans, ensuring high-quality outputs and the achievement of both long-term goals and annual targets
• Lead the consultation phase of ADB's accountability mechanism, ensuring engagement with stakeholders
• Assess the eligibility of complaints submitted by project-affected individuals
• Facilitate resolution through informal, agreement-based consultations, including listening to concerns, reviewing project context, identifying causes, and guiding parties toward solutions
• Recommend cost-effective, flexible approaches to address grievances, and report outcomes to ADB leadership, relevant departments, and complainants
• Oversee the implementation of agreed actions resulting from the consultation process
• Evaluate and enhance complaint management methodologies to improve responsiveness and impact
• Design and conduct outreach programs to different stakeholders
• Oversee initiatives to familiarize executing agencies (EAs), NGOs, ADB staff with the Accountability Mechanism/ Consultation Phase
• Coordinate with the Office of the Compliance Review Panel (OCRP) to share information and conduct outreach within ADB and member countries, ensuring alignment with ADB's stakeholder engagement efforts, including those involving civil society groups
• Coordinate with the OCRP to support information sharing and outreach efforts across ADB and its member countries
• Oversee daily operations and carry out activities designed to improve the overall internal problem solving functions of ADB
• Inform and provide recommendations to the President of developments, new opportunities, and challenges
• Undertake the performance management of OSPF, including motivation of staff
• Manage budget and resource allocation, ensuring efficient allocation and use of resources
• Create and lead diverse teams and ensure the quality of its work
• Manage the performance of teams and individuals providing clear direction and regular monitoring and feedback on performance
• Provide mentoring to team and individuals and ensure their ongoing learning and development

Requirements

• Master's degree, or equivalent, in Economics, Environment, Law, or Social Sciences, or related fields; or University degree in Economics, Environment, Law, or Social Sciences, or related fields and at least 10 years specialized experience relevant to the position can be considered
• At least 20 years of relevant experience working with developing member countries, in social sectors, infrastructure, power, or private sector
• Ability to deal thoroughly and fairly with complaints
• Integrity and independence from operations departments of ADB
• Exposure to developmental issues and living conditions in developing countries
• Knowledge of and experience with the operations of ADB, multilateral development organizations or comparable institutions, and/or private sector experience
• Demonstrated competence in the fields of consultative dialogue and other dispute resolution techniques
• Mediation skills will be an asset
• Leadership skills, who can work with staff, Management, Board of Directors, and with external clients, member governments, other international organizations and comparable institutions, civil society, and non-government organizations
• Ability and willingness to travel to developing countries, including rural areas
• International experience working in development in several countries
• Candidate must not have worked in any ADB operations departments for at least 5 years before the appointment

Skills

• Complaint Resolution Management
• Dispute Resolution Techniques
• Mediation Skills
• Consultative Dialogue
• Leadership Skills
• Stakeholder Engagement
• Development Project Management
• International Development Experience
• Knowledge of ADB Operations
• Multilateral Development Organizations
• Experience with Private Sector
• Travel to Developing Countries
• Social Sector Expertise
• Infrastructure Sector Expertise
• Power Sector Expertise
• Integrity and Independence
• Strategic Management
• Staff Management
• Outreach Coordination

Languages

English