Associate IT Officer (Organizational Resilience)

The Associate IT Officer (Organizational Resilience) supports the analysis, evaluation, and continuous improvement of ADB's IT resiliency, business continuity, and disaster recovery capabilities. The role involves assessing resilience risks, evaluating recovery readiness, analyzing disruption scenarios, and providing recommendations to strengthen organizational resilience.

Responsibilities

• Analyze IT resiliency activities, including disaster recovery (DR) tests and scenario-based exercises.
• Track completion of resiliency-related deliverables across ITD teams.
• Support integration of resiliency requirements across applications, infrastructure, and user services.
• Support the conduct and maintenance of business continuity documents such as Business Impact Analysis (BIA), Risk Assessment (RA), Business Continuity Plans (BCP) and system recovery targets (RTO/RPO).
• Evaluate risks associated with technology disruptions, cyber incidents, third-party dependencies, and operational vulnerabilities.
• Analyze potential business impacts of disruption scenarios and recommend risk mitigation and recovery measures.
• Contribute to the development and enhancement of resilience frameworks, methodologies, and procedures.
• Provide coordination support during major IT incidents and crisis events.
• Assist in monitoring and reporting of IT incident response activities.
• Analyze major IT incidents, service disruptions, and recovery events to identify root causes, lessons learned, and resilience implications.
• Evaluate incident response and recovery performance against established policies, service targets, and resilience standards.
• Ensure alignment between IT resiliency and major IT incident response reporting & escalation requirements and processes.
• Assist in compliance monitoring against resiliency-related policies and standards.
• Liaise with ITD teams, business units, and Organizational Resilience stakeholders to ensure alignment on resiliency.
• Follow-up on action items from resiliency exercises, audits, and assessments.
• Support coordination of cross-functional resiliency initiatives.
• Analyze audit findings, self-assessments, and review outcomes, and recommend remediation priorities.
• Collaborate with ITD teams and business units to assess resilience requirements and ensure alignment with organizational objectives including documentation.
• Exercise sound judgment in balancing operational, risk, compliance, and business considerations when formulating recommendations.

Requirements

• Bachelor’s degree in information technology, computer science, engineering, or related fields preferably with advanced training.
• At least 5 years of relevant professional experience in IT operations, IT service management, infrastructure support, IT resiliency, business continuity, disaster recovery, incident management, or cybersecurity operations.
• Knowledgeable in IT disaster recovery planning and testing, business continuity concepts and practices, and IT infrastructure and application environments.
• Familiarity with incident management processes, as well as risk and compliance frameworks.
• Proven ability to improve execution and tracking of IT resiliency activities, enhance service readiness for disruption response and recovery, maintain accurate and audit-ready documentation, and effectively coordinate across ITD and business stakeholders.
• Strong written and verbal communication skills in English.

Skills

• IT Operations
• IT Service Management
• Infrastructure Support
• IT Resiliency
• Business Continuity
• Disaster Recovery
• Incident Management
• Cybersecurity Operations
• Risk Frameworks
• Compliance Frameworks
• IT Infrastructure Support
• Application Environments
• IT Resiliency Activities
• Disruption Response
• Recovery Readiness
• Audit Documentation
• Stakeholder Coordination
• Written Communication
• Verbal Communication

Languages

English