Associate Senior Delivery Officer (Regional Partner & Technology Advocate)

The Associate Senior Delivery Officer serves as a strategic advisor and technology advocate embedded within regional operations to support World Bank Group task teams and leadership in optimizing operations through digital tools and data-informed practices. The role bridges field realities with product development to enhance operational effectiveness, innovation, and implementation on the ground.

Responsibilities

• Serve as a trusted advisor to task teams (TTLs), project staff, and regional management on operational technology needs.
• Understand and analyze end-to-end business processes across sectors to identify opportunities for efficiency and digital enablement.
• Provide strategic guidance on how digital solutions can support operational requirements and policy implementation.
• Surface unspoken or emerging needs based on observation, interviews, and data insights.
• Recommend improvements to business processes through digital tools, automation, or data-informed workflows.
• Identify patterns or recurring challenges across countries or sectors for systemic solutions.
• Advise regional teams on implementation strategies for operational policy changes requiring digital adaptation.
• Support regional stakeholders through business and technology transformation initiatives.
• Partner with product managers and solution architects on digital platform design and evolution.
• Act as a bridge between regional business teams and central product development teams.
• Evaluate existing technological solutions and recommend adaptations.
• Support prioritization by providing business impact framing and user insights.
• Monitor and facilitate technology adoption, performance, and user satisfaction.
• Provide thought partnership in designing policy-compliant and technology-enabled business processes.
• Ensure alignment between operational policies and technical implementation.
• Promote adoption of new tools and enhancements through communication, training, and support strategies.
• Support organizational learning by sharing case studies and user stories.
• Facilitate change management, user communication, and engagement activities for new digital tools.
• Define KPIs for innovative initiatives and report outcomes to management.
• Document lessons learned and contribute to the Bank’s innovation knowledge base.

Requirements

• Master’s degree in computer science/STEM with 8 years relevant experience or bachelor’s degree in computer science with a minimum of 10 years relevant experience.
• Relevant areas of experience include (i) development or multilateral operations, (ii) technology advisory, consulting, or technology innovation, (iii) digital transformation and large-scale business modernization initiatives, including organization change and technology adoption, and (iv) field program implementation.
• Demonstrated expertise in emerging technologies, systems thinking, acting as a liaison, change management, evangelization, and innovation methodologies (e.g., AI, design thinking, agile).
• Strong analytical, problem-solving, and communication skills.
• Experience working in large, complex organizations or international development settings.
• Familiarity with the World Bank’s operations, governance, and organizational structure preferred.
• Understanding of the World Bank’s operational frameworks and platforms (e.g., the Operations Platform) preferred.
• Experience in field-embedded roles that require active collaboration with country teams and task teams in-region.
• Multilingual capabilities are a plus.
• Certified in SAFe Agilist, Digital Transformation, Organization Change Management, Design Thinking, or other industries preferred.

Skills

• Technical Advisory
• Digital Transformation
• Organizational Change Management
• Field Program Implementation
• Emerging Technologies
• Systems Thinking
• Change Management
• Innovation Methodologies
• AI
• Design Thinking
• Agile
• SAFe Agilist
• Technology Evangelization
• Large-scale Business Modernization
• Multilateral Development Operations
• Analytical Skills
• Problem Solving
• Communications Skills
• Collaboration with Country Teams
• Operations Platform

Languages

English