SSA - National Digital Health Systems Administrator

The National Digital Health Systems Administrator is responsible for the day-to-day administration, monitoring, maintenance, security, and technical support of servers and associated platforms hosting Ministry of Health digital health applications in Vanuatu. The role ensures reliable, secure, and efficient operation of digital health systems, coordinating with the Department of Communication and Digital Transformation (DCDT) and supporting disaster recovery and cybersecurity efforts.

Responsibilities

• Establish operating arrangements with DCDT including documentation of responsibilities and escalation procedures.
• Maintain the server and systems register with accurate inventory and technical records.
• Administer and monitor assigned servers including operating systems, middleware, application services, databases, and scheduled services.
• Support cybersecurity and access management by applying security configurations, patches, and vulnerability remediation.
• Verify backups and support recovery readiness including restoration testing and disaster recovery exercises.
• Respond to incidents and recurring problems by investigating and escalating issues appropriately.
• Manage technical changes and support including change management, testing, and communication.
• Maintain documentation, reporting, and capacity development including monthly reports and coaching MOH technical staff.
• Protect health information and comply with MOH policies, DCDT standards, and Government of Vanuatu requirements.

Requirements

• University degree in information technology, computer science, information systems, or a related discipline.
• Postgraduate qualification (master’s degree) in Information Technology, or related discipline is desirable.
• At least 5 years of demonstrated experience administering production servers and supporting business-critical applications.
• Experience managing server operating systems, web and application services, databases, scheduled services, and system configurations is desirable.
• Experience monitoring system availability, performance, capacity, logs, alerts, backups, restoration, patching, security hardening, and privileged access management is desirable.
• Experience in incident investigation, troubleshooting, root-cause analysis, escalation, and structured incident/change/release/problem management is desirable.
• Experience preparing technical documentation and performance reports, and collaborating with vendors, technical teams, and non-technical stakeholders while handling sensitive information responsibly is desirable.
• Experience supporting health information systems or digital health applications, including DHIS2 or similar platforms is desirable.
• Experience working in government, shared-hosting, virtualised, cloud, or data centre environments is desirable.
• Experience working with ministries of health, DCDT or equivalent government ICT agencies, WHO, or development partners is desirable.
• Familiarity with Vanuatu’s public-sector and digital health operating environment is desirable.
• Strong understanding of server administration, system monitoring, backup and recovery, cybersecurity, and access control.
• Ability to distinguish between application, database, operating system, network, firewall, identity, storage, and data centre issues.
• Ability to assess technical risks and explain issues clearly to managers and support teams.
• Strong troubleshooting, documentation, communication, and teamwork skills.
• Ability to work within approved authority, access, security, and change-control procedures.
• Ability to coach and transfer practical system administration skills to MOH staff.
• Knowledge of service-level management, disaster recovery, business continuity, and recognised IT service-management practices.
• Fluency in the English and Bislama language.

Skills

• System Administration
• Network Monitoring
• Backup and Disaster Recovery
• Cybersecurity
• Access Control
• Incident Investigation
• Technical Troubleshooting
• Root Cause Analysis
• Change Management
• Release Management
• Problem Management
• Technical Documentation Production
• Performance Reporting
• Vendor Collaboration
• Health Information Systems
• DHIS2 Knowledge
• Cloud Environments
• Virtualised Environments
• Data Center Management
• Service-Level Management
• Disaster Recovery
• Business Continuity
• IT Service Management

Languages

English, Bislama