Travel Services Officer

The Travel Services Officer manages and coordinates travel-related processes for international staff, including onboarding and separation travel arrangements, travel authorizations, visas, and UN travel documents. The role supervises travel unit staff, ensures compliance with travel policies, manages customs clearance, and supports the automation and reporting of travel operations within UNRWA.

Responsibilities

• Coordinate and manage travel-related processes for international staff throughout onboarding and separation in collaboration with HR and relevant departments.
• Manage all travel operations ensuring timely, efficient, and compliant services for staff and delegations.
• Oversee the full lifecycle management of travel documents, including UNLPs, in coordination with UNOG/UNHQ.
• Manage customs clearance processes for official shipments, office equipment, vehicles, and personal effects of international staff.
• Develop and implement standardized onboarding plans, welcome SOPs, and protocols for new hires.
• Provide operational and managerial support including securing visas, permits, ID cards, exemption cards, driving licenses, and other official documents.
• Maintain working relationships with Jordanian government ministries and foreign embassies; act as member of Protocol Issues Working Group.
• Ensure receipt and preparation of required travel documentation and issuance of travel authorizations.
• Draft official communications and circulars related to travel, visa, and UNLP issues.
• Provide strategic support by drafting procedural office instructions and developing agency-wide SOPs.
• Ensure compliance and provide technical guidance to field offices on travel matters.
• Prepare reports and statistics on travel unit operations and compliance.
• Manage agency-wide automation of travel processes and Travel Management System (TMS).
• Prepare and submit monthly operational reports including travel statistics, financial data, and compliance indicators.
• Support the Agency’s environmental commitments by monitoring sustainable travel practices and carbon emission tracking.
• Promote continuous learning within the Travel Unit by providing guidance and training to staff.
• Perform other duties as assigned by supervisor(s).

Requirements

• A first university degree from an accredited educational institution in Business/Public Administration, International Relations, Transport/Travel Management, or related field.
• Minimum of six years of progressively responsible relevant work experience in travel, visa, protocol, or related administrative services, including at least two years in an international or large multi-cultural organization.
• Experience in handling official travel documents, certification of transactions, travel claims, and liaison with government authorities such as ministries, customs, and embassies.
• Proven experience in supervising staff and managing contracts.
• Knowledge of ERP systems such as SAP.
• Excellent command of written and spoken English and Arabic.
• Candidates must currently reside in the duty station or within commuting distance with authorization to work in Jordan.
• Applicants must specify current location and answer questions regarding previous EVR/EVS scheme participation and current UNRWA contract status.
• Proficiency in MS Office and Excel is desirable.
• Understanding of the context of Palestine refugees and UNRWA operations is desirable.

Skills

• Travel Management
• Visa Processing
• Protocol Services
• Travel Claims Processing
• Government Liaison
• Staff Supervision
• Contract Management
• ERP Systems
• SAP
• Microsoft Office Suite
• Excel
• Travel Authorization
• Customs Clearance
• Travel Documentation Preparation
• Travel Policy Compliance
• Travel Operations Reporting
• International Organization Experience

Languages

English, Arabic