Technical business analysis and Agile delivery support - HQA (Local)

The Business Analyst will support Agile delivery, product backlog management, quality assurance, vendor performance monitoring, project documentation, and progress reporting for the Electronic Medical Records (EMR) system at UNRWA Headquarters Amman. The role involves eliciting and validating business, clinical, and functional requirements, coordinating with stakeholders and vendors, supporting testing and implementation, and ensuring alignment with operational workflows.

Responsibilities

• Engage healthcare professionals, business users, technical teams, and other stakeholders to elicit, analyze, validate, and document business, clinical, operational, and technical requirements.
• Translate business and clinical requirements into functional specifications, system requirements, user stories, use cases, process flows, and acceptance criteria.
• Maintain requirements traceability from initial identification through development, testing, acceptance, and implementation.
• Analyze current clinical and administrative workflows and recommend improvements, standardization, and process optimization.
• Support the Product Lead/Product Owner in establishing, maintaining, and prioritizing the EMR product backlog.
• Facilitate or support Agile/Scrum events, including backlog refinement, sprint planning, daily coordination meetings, sprint reviews, demonstrations, and retrospectives.
• Apply sound knowledge of the full system development lifecycle, including discovery, requirements analysis, solution design, development, integration, testing, deployment, stabilization, and post-implementation support.
• Serve as a key coordination point between the EMR project team and the vendor for requirements, deliverables, testing, and implementation activities.
• Support the analysis and documentation of integration requirements between the EMR and relevant corporate, clinical, laboratory, reporting, and administrative systems.
• Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, and expected results based on approved requirements and acceptance criteria.
• Coordinate and support functional testing, integration testing, regression testing, system testing, and user acceptance testing.
• Support implementation, pilot, rollout, stabilization, and post-go-live activities.
• Collaborate with UX/UI designers, healthcare professionals, and the vendor to ensure that system interfaces support efficient and intuitive clinical workflows.
• Prepare and maintain project documentation, including requirements specifications, process maps, user stories, acceptance criteria, decision logs, meeting minutes, action trackers, test reports, and implementation records.
• Support the preparation of weekly, monthly, management, donor, and governance reports.

Requirements

• Bachelor's Degree in computer science, information systems, software engineering, health informatics, business information technology, or a related field.
• Professional certification in business analysis, Agile/Scrum, product ownership, project management, or software testing is highly desirable.
• Scrum Product Owner, Scrum Master, PMI-PBA, CBAP, PRINCE2, PMP, or equivalent certification would be an asset.
• Minimum seven (6) years of relevant professional experience.
• Relevant professional experience in technical business analysis, digital transformation, software implementation, or information systems projects.
• Demonstrated hands-on experience across the system development lifecycle.
• Strong practical experience with Agile/Scrum delivery and product backlog management.
• Proven experience developing user stories, acceptance criteria, functional specifications, process flows, and test cases.
• Experience facilitating backlog refinement, sprint planning, sprint reviews, demonstrations, and retrospectives.
• Experience coordinating vendors and reviewing vendor deliverables against agreed requirements and acceptance criteria.
• Practical experience in system testing, defect management, quality assurance, and user acceptance testing.
• Experience with system integrations, APIs, data mapping, or data migration is highly desirable.
• Experience in EMR, healthcare information systems, or other complex enterprise systems is strongly preferred.
• Experience preparing management reports, project documentation, presentations, and governance materials.
• Fluency in both Arabic and English is required.

Skills

• Technical Business Analysis
• Agile Development
• Scrum Product Ownership
• Scrum Mastery
• Project Management
• Software Testing
• System Development Lifecycle
• Product Backlog Management
• User Story Development
• Acceptance Criteria Definition
• Functional Specifications
• Process Flow Design
• Test Case Development
• Backlog Refinement
• Sprint Planning
• Sprint Reviews
• Sprint Retrospectives
• Implementation Coordination
• Vendor Deliverables Review
• Systems testing
• Defect Management
• Quality Assurance
• User Acceptance Testing
• System Integration
• API Management
• Data Mapping
• Data Migration
• Electronic Medical Records
• Healthcare Information Systems
• Project Documentation
• Management Reporting
• Governance Materials

Languages

English, Arabic