Results-Enabling Advisory and Capacity Hub (REACH) Process Reengineering Consultant

The consultant will provide time-bound, deliverable-based support to strengthen the integration of REACH into the new Centre of Excellence operating model by converting business requirements and user inputs into process documentation, communication materials, feedback summaries, implementation trackers, and recommendations for continuous improvement.

Responsibilities

• Provide time-bound, deliverable-based support to strengthen the integration of REACH into the new Centre of Excellence operating model.
• Convert evolving business requirements, user experiences, and working group inputs into clear process documentation, communication materials, feedback summaries, implementation trackers, and recommendations for continuous improvement.
• Ensure that REACH-supported workflows are understandable, usable, and aligned with real Country Office, Regional Office, Global Practice, HQ and CoE needs.

Requirements

• Master's in Organizational Development, Business Administration, Public Administration, International Development, Social Sciences, Communications, Change Management, Innovation, Information Systems, Service Design, or another relevant field. A first-level university degree combined with two additional years of relevant qualifying experience may be accepted in lieu of an advanced degree.
• Minimum of five years of progressively responsible professional experience in process improvement, business process analysis, organizational change, internal communications, digital transformation, programme/project coordination, service design, or related areas.
• Demonstrated experience mapping business processes, documenting workflows, identifying bottlenecks, and translating user needs into practical process improvements.
• Experience designing or supporting change management, communications, training, facilitation, stakeholder engagement, or adoption activities.
• Experience coordinating cross-functional working groups, workshops, consultations, feedback loops, and action tracking.
• Experience working with digital platforms, product teams, agile delivery environments, or enterprise systems is desirable.
• Experience in the UN, international development, humanitarian, public sector, or large-scale organizational transformation context is an asset.
• Strong facilitation, coordination, writing, synthesis, and stakeholder-management skills.
• Ability to translate complex operational issues into clear guidance, process documentation, recommendations, and communications products.
• Familiarity with user-centred design, design thinking, service design, or human-centred innovation approaches.
• Strong command of Microsoft 365 collaboration tools. Familiarity with SharePoint, Lists, Teams, PowerPoint, Excel, and basic analytics/reporting tools is desirable.
• Familiarity with ServiceNow, agile backlog management, requirements management, or workflow platforms is an asset.
• Fluency in English is required. Knowledge of another UN language is an asset.

Skills

• Process Improvement
• Business Process Analysis
• Organizational Change
• Internal Communications
• Digital Transformation
• Programme Coordination
• Project Coordination
• Service Design
• Business Process Mapping
• Workflow Documentation
• Bottleneck Identification
• Change Management
• Training Facilitation
• Stakeholder Engagement
• Cross-Functional Coordination
• Workshop Facilitation
• User-Centered Design
• Design Thinking
• Human-centred Innovation
• MS Office 365
• SharePoint Development
• Microsoft Lists
• MS Teams
• Power Point
• Excel
• Basic Analytics
• ServiceNow Experience
• Agile Backlog Management
• Requirements Management
• Workflow Platforms

Languages

English