Associate Project Officer (Education)

The Associate Project Officer supports membership management and the development, operation and maintenance of the ASPnet Connect collaborative platform, ensuring it meets the needs of the Associated Schools Network and maintains accurate membership data. The role involves coordinating platform improvements, user support, data migration, and reporting within the Education Sector.

Responsibilities

• Support the design and oversee the development of new functions that enhance community interactions and collaboration, in line with relevant programme orientations and UNESCO policies, while ensuring alignment with the needs of the Network and fostering active engagement.
• Undertake minor adjustments directly to the configuration under the guidance of the IT development team and the Bureau for Digital Business Solutions (DBS).
• Oversee the submission and approval workflows for membership applications, ensuring smooth, timely and efficient processing and providing transparent progress updates.
• Assist in monitoring the adherence of external software development companies to contractual obligations, including delivery timelines, performance benchmarks and agreed functionalities.
• Regularly evaluate platform functionalities and user feedback to propose improvements, document development needs and drive innovations that enhance user experience and platform efficiency within budget limitations.
• Assist with the management of user rights in line with UNESCO policies, including helping ensure that users, namely National Coordinators and UNESCO staff, have access to the platform and are able to use its functionalities, and handle daily requests for assistance.
• Establish ongoing user support mechanisms, such as regular Q&A sessions or user forums, to the extent possible building on existing UNESCO facilities, to assist users in addressing challenges during platform use, and moderate user group discussions on the platform.
• Coordinate, organize and oversee support and training sessions for National Coordinators and UNESCO staff to ensure effective use of the collaborative platform and operational efficiency.
• Conduct regular risk assessments of the platform to identify potential security vulnerabilities and operational issues, reporting findings promptly for resolution.
• Produce regular reports and create reporting templates to provide structured information on membership.
• Help ensure that the data contained in the digital directory are up to date and accurate through regular exchanges with ASPnet National Coordinators. This includes coordinating the ongoing data cleaning and migration process of ASPnet member institutions and National Networks to the ASPnet digital member directory; following up with the remaining National Networks; aligning data cleaning and migration processes with recent developments; helping National Networks complete their profiles; and recommending actions and options to ensure accurate and complete data migration.
• Perform other duties as required that contribute to the overall work of the ASPnet Unit, by collaborating with colleagues on activities related to the implementation and development of ASPnet, supporting cross-cutting initiatives where required, and performing any other relevant duties assigned by the Chief of Unit or the immediate supervisor.

Requirements

• Advanced university degree (Master's degree or equivalent) in education, data science, information technology, information systems, economics, statistics, business administration, project management, or a related field.
• Minimum 2 years of relevant professional experience in data management, digital platform management, information systems, project management or a related field, of which preferably one year of experience acquired at international level.
• Experience working with complex and large datasets, including data migration, validation and standardization.
• Relevant experience in IT project management and/or the administration of collaborative digital platforms.
• Strong analytical and problem-solving skills.
• Demonstrated ability to work collaboratively in teams, within a multicultural environment and establish harmonious and effective working relationships, both within and outside the Organization.
• Proven ability to analyse data and present information clearly and concisely.
• Excellent interpersonal and communication skills (oral and written).
• Ability to work under pressure and meet deadlines.
• Ability to process and synthesize large amounts of informations.
• Good organizational and coordination skills.
• Ability to work independently while contributing effectively to a multidisciplinary team.
• Good knowledge of digital collaboration platforms and standard office software.
• Excellent knowledge of English (oral and written) and good knowledge of French.
• Desirable: Relevant professional experience acquired at the international level.
• Desirable: Experience working with collaborative digital platforms, CRM or membership management systems.
• Desirable: Experience working with international organizations, educational institutions or international networks.
• Desirable: Experience providing technical support and coordinating with multiple stakeholders.
• Desirable: Understanding of A.I related issues in Education at the school level.
• Desirable: Knowledge of another official language of UNESCO (Arabic, Chinese, Russian or Spanish)

Skills

• Data Management
• Digital Platform Management
• Computer Information Systems
• Project Management
• Data Migration
• Data Validation
• Data Standardization
• IT Project Management
• Collaborative Digital Platforms
• Data Analysis
• Report Writing
• Organizational Skills
• Coordination Skills
• Technical Support
• CRM Systems
• Membership Management Systems
• Multi-cultural Team Collaboration
• Office Applications
• English Language

Languages

English, French