Team Assistant

The Team Assistant is responsible for processing health insurance claims, verifying and validating expenses, assisting with client services, and supporting the Medical Insurance Section at the United Nations Office at Geneva based in The Hague. The role involves administrative support and claims processing under supervision.

Responsibilities

• Processes health insurance claims.
• Checks claims, prior authorizations and supporting documents; checks benefits and related costs assisted by more experienced Claims Assistants of the Unit.
• Verifies and validates expenses, uses accurate reimbursement codes and effects data validation in the MIUS (Medical Insurance Underwriting System) and the e-Claims portal of UNSMIS.
• Timely follows-up of pending files.
• Analyzes the list of pending payments and the list of pending claims with the assistance of more experienced Claims Assistants of the Unit.
• Assists in drafting responses to insured members.
• Acts as a backup for provision of front office client services.
• Performs other duties as assigned by the supervisor.

Requirements

• High school diploma or equivalent is required.
• At least two (2) years of experience in general office support or related area is required.
• The minimum years of relevant experience is reduced to zero for candidates who possess a first-level university degree or higher.
• Experience in the United Nations Common System or similar international organization is desirable.
• Experience in international health insurance schemes is desirable.
• English is required at UN Level III for reading, writing, listening, and speaking.
• Either Arabic, French, Chinese (Mandarin), Spanish, Russian, or Dutch is desirable at UN Level I for reading, writing, listening, and speaking.

Skills

• Office Support
• Claims Processing
• Expense Verification
• Client Services
• Administrative Support
• Health Insurance Schemes
• United Nations Common System
• English Language Proficiency

Languages

English, Arabic, French, Chinese (Mandarin), Spanish, Russian, Dutch