Training Officer, Cultural Orientation

The Training Officer, Cultural Orientation leads the development and delivery of capacity-building initiatives for Switchboard's cultural orientation programs, producing curricula, training materials, and learning tools to strengthen service providers’ work with newcomers. This is a fully remote US-position that requires collaboration with subject matter experts, facilitation of trainings and communities of practice, and contribution to project M&E and reporting.

Responsibilities

• Design and deliver versatile cultural orientation training to service providers and cultural orientation delivery staff.
• Provide responsive and cross-disciplinary technical assistance to refugee service providers in response to cultural orientation TTAs, adapting content to meet varied organizational needs and learning styles.
• In collaboration with colleagues across teams, develop written and multimedia learning resources (e.g., toolkits, videos, podcasts) that reflect trauma-informed, client-centered, and strength-based approaches.
• Adapt materials for different literacy levels, languages, and cultural contexts.
• Integrate feedback from internal and external reviewers to continuously improve training and resource contents and delivery methods.
• Facilitate communities of practice and peer learning groups to promote knowledge exchange and cross-training across service areas.
• Contribute to the creation of Switchboard’s annual training and technical assistance (TTA) workplan.
• Ensure related trainings and learning resources are developed and delivered on time and on budget.
• Manage internal and external subject matter expert/consultant relationships and project plans as they contribute to the development of related TTA.
• Oversee tracking of related TTA outputs and outcomes against targets (materials developed, trainings delivered, individuals participating, etc.).
• Together with Training Officers and Switchboard’s M&E team, review and analyze feedback data from related TTA participants.
• Oversee provision of inputs into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.
• Perform other duties as assigned.

Requirements

• Bachelor's degree required, preferably in a related field such as Education, International Development, Social Work, Public Administration, Cross-Cultural Studies, Migration/Refugee Studies, or a related social science (or equivalent experience).
• Minimum 6 years of direct service experience with refugees and/or other ORR-eligible populations
• Experience delivering cultural orientation to newcomers
• Experience providing training and/or technical assistance to build the capacity of refugee service providers
• Experience providing client-centered, trauma-informed, and strength-based services for refugees
• Experience in supporting newcomers' access and gaining self-sufficiency for services and resources i.e. financial, medical, social, vocational etc.
• Lived experience with forced displacement or shared background with newcomer populations
• Experience managing external subject matter experts and/or consultants
• Experience contributing to project M&E (data collection, management, and reporting)
• Experience with evidence-based programming
• Working knowledge of programs and services related to client-centered services for refugees and newcomer families
• Strong understanding of cultural orientation frameworks, refugee/newcomer integration principles, and adult learning principles
• Excellent verbal and written communication skills, with fluency in English; including engaging public speaking abilities
• Self-starter with ability to work both independently and collaboratively as a part of a team
• Capacity to give and receive constructive feedback
• Strong organizational and project management skills, with the ability to manage multiple competing deadlines and efficient time management
• Adequate technology literacy including intermediate knowledge of MS Office Suite (Teams, Word, PowerPoint, Excel), and Zoom, with adaptability to learning new and innovative technology.
• Strong attention to detail
• Fluent in written and spoken English.
• This position is a remote working environment. Required domestic travel up to 20%.

Skills

• Cultural Orientation Delivery
• Training Development
• Capacity Building
• Refugee Services
• Trauma-Informed Practice
• Client-Centered Service Delivery
• Monitoring and Evaluation
• Evidence Based Programming
• Adult Learning
• Refugee Integration Principles
• Public Speaking
• Project Management
• Time Management
• Microsoft Office Suite
• Zoom
• Data Collection
• Technical Assistance
• Consultancy Management
• Curriculum Design

Languages

English