Education Content Manager

The Education Content Manager supports content and pedagogy quality assurance for IRC's education technology initiatives, focusing on the AI-powered teacher professional development program aprendIA. The role involves testing, quality assurance, content development, and collaboration with technical and country teams to ensure pedagogical soundness and contextual appropriateness of education content.

Responsibilities

• Conduct regular testing of digital course flows, prompt responses, and chatbot behaviors assessing accuracy, clarity, pedagogical alignment, and cultural appropriateness.
• Communicate testing notes with developer(s) and collaborate on solutions maintaining pedagogical quality.
• Red-team digital content to identify edge cases, problematic outputs, and safety gaps.
• Maintain clear, actionable QA logs tracking issues, findings, and resolution status.
• Synthesize findings into prioritized recommendations distinguishing content fixes from product or design fixes.
• Review usage, completion, and engagement data alongside QA findings to surface early signals of content effectiveness.
• Troubleshoot content-related issues flagged by country teams or surfaced through data and program monitoring.
• Review and quality-assure teaching and learning content and materials across TU projects.
• Refine quality frameworks and rubrics for evaluating digitally delivered pedagogical content.
• Document QA and content-development processes, criteria, and lessons learned.
• Connect testing and QA insights to evidence on teacher engagement, classroom practice, and learner outcomes.
• Support senior technical and MEAL colleagues in translating content and QA insights into evaluation questions and learning agenda priorities.
• Contribute to accessible knowledge products articulating quality in technology-enabled teacher professional development.
• Support presentations, funder updates, and partner briefings drawing on QA findings and learning.
• Adapt and apply quality frameworks and documentation practices to other TU content and teacher-support materials.
• Work alongside government, local partners and local content creators to develop and adapt content ensuring alignment with local curriculum and global best practices.
• Draft and refine short, structured course content for digital modalities aligned with strategy and evidence-based pedagogy.
• Develop one-off or thematic modules responding to identified needs.
• Review and refine content deliverables such as quiz questions and strategy descriptions and support localization review.
• Develop and adapt teaching and learning materials for other TU initiatives as requested.
• Propose alternative formats for courses and learning games qualifying as recognized coursework.
• Support senior technical staff in scoping and needs assessment for new deployments, contexts, and delivery modalities.
• Provide flexible content, quality assurance, and documentation support across the Education TU and Airbel Impact Lab collaboration.

Requirements

• Master's degree in International Education or a related field (or a Bachelor's degree with equivalent additional professional experience).
• Classroom teaching experience.
• International experience, ideally in low-resource, crisis- or conflict-affected contexts.
• Experience developing education or teacher professional development content grounded in evidence-based pedagogy.
• Strong analytical skills and a demonstrated eye for detail, with the ability to test, evaluate, and troubleshoot content systematically.
• Excellent writing skills, including the ability to produce clear, concise, audience-ready content and documentation.
• Ability to work independently and productively in a fast-paced, collaborative, cross-functional, and geographically dispersed team.
• Ability to apply a diversity and inclusion lens to work, and excellent interpersonal and communication skills across a multicultural environment and multiple time zones.
• Commitment to the mission and values of the IRC.
• Proficiency in spoken and written English.
• Strong interest in, or experience with, EdTech and the use of AI in education, particularly in low-tech modalities.
• Experience creating, adapting, or localizing content for multilingual or humanitarian contexts.
• Familiarity with teacher professional development frameworks and classroom observation or quality instruments.
• Up to 20% travel for 1-3 weeks each time to assigned countries, including crisis- and conflict-affected contexts, in line with IRC’s security policies.

Skills

• Classroom Teaching
• International education
• Teacher Professional Development
• Content Quality Assurance
• Content Testing and Evaluation
• Analytical Skills
• Technical Writing
• EdTech
• AI in Education
• Content Localization
• Multilingual Content Adaptation
• Humanitarian education experience
• Teacher Development Frameworks
• Classroom Observation Research
• Quality Instruments
• Cross-Functional Collaboration
• Diversity and Inclusion
• Remote Teamwork
• Educational Content Development
• Evidence-Based Teaching

Languages

English