Digital Community Liaison (Dari and Pashto)

The Digital Community Liaison will moderate and engage with newcomers on the Settle In Facebook page in Dari and Pashto, helping users navigate platform information and supporting live events. The role includes translating and recording content, contributing to FAQs, proposing content topics based on user interactions, and supporting monitoring and evaluation for Settle In initiatives.

Responsibilities

• Support the Settle In Facebook page in collaboration with the Settle In team.
• Reply to messages and comments received on Settle In with the help of trusted resources and by following moderation guidelines and escalation protocols.
• Translate articles, video scripts, and social media posts in Dari and Pashto focused on key Cultural Orientation messages in coordination with the Senior Digital Community Officer.
• Record live event audio and other video scripts in Dari and Pashto.
• Contribute to a Frequently Asked Questions document in English, Dari, and Pashto that can be used to answer user questions on the platform.
• Based on user messages, comments, and questions or misunderstandings, propose new content topics to feed into content creation.
• Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis. Present findings to relevant external partners, as needed.
• Collaborate with other staff to ensure maximum visibility and integration of all new resources.
• Support collection of monitoring and evaluation data for Settle In initiatives.
• As needed, backstop and support other Settle In team members.

Requirements

• 4-year college degree in relevant field required (or equivalent experience).
• Minimum one year of relevant professional experience.
• Fluent in written and spoken Dari, Pashto, and English.
• Strong computer proficiency and well-acquainted with basic software tools. Can navigate autonomously in Windows and Microsoft Suite.
• Knowledge of social media platforms, especially Facebook, and cultural use of these platforms or ability to learn new technologies quickly.
• Previous experience working with refugee resettlement or other immigration pathways preferred.
• Excellent written and oral communication skills: the ability to communicate effectively in English and Dari and Pashto.
• High emotional intelligence (our users are in difficult periods of their lives and moderators need to empathize with them).
• An understanding of the power and importance of accurate information. Fantastic attention to detail.
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.
• Experience in supporting newcomers’ access to timely, relevant, and accurate information about life in the United States.
• This position is a remote working environment.
• Required domestic travel up to 20%.

Skills

• Dari Language Proficiency
• Pashto Language Proficiency
• English Language Proficiency
• MS Suite
• Windows Operating System
• Social Media Management
• Facebook Platform Knowledge
• Refugee Resettlement
• Immigration Pathways Knowledge
• Written Communication
• Oral Communication
• Emotional Intelligence
• Information Accuracy
• Attention to Detail
• Organizational Skills
• Time Management
• Content Translation
• Content Creation
• Monitoring and Evaluation

Languages

English, Dari, Pashto