Project Associate (AVR Case Management)

The Project Associate supports the Assisted Voluntary Return and Reintegration (AVRR) programme activities in Türkiye, focusing on case management, outreach, and coordination with partners. The role involves administrative and financial support, data analysis, and collaboration with national authorities and NGOs to assist migrants returning voluntarily to their countries of origin.

Responsibilities

• Support implementation and monitoring of day-to-day activities and administrative and financial processes of the project(s) under direct coordination of the supervisor that will focus on providing assistance to migrants benefitting from IOM assisted voluntary return programs, inclusive but not limited to: outreach, use of MiMOSA and other tools for case registration and tracking, counselling and services delivery.
• Support in the implementation of IOM projects in the Migrant Protection unit, which can include, but is not limited to, tasks ranging from assistance in organizing workshops, meeting and conferences, and liaison with national counterparts.
• Report regularly on referrals of potential and actual AVRR beneficiaries well as the assistance provided, including through the case management process and using necessary forms and documentation in accordance with AVRR SoP and IOM standards for assisting AVRR beneficiaries.
• Retrieve, compile, summarize, analyse, and present information/data on specific project topics.
• Provide regular feedback on the challenges and progress recorded in realization of activities, on an as-needed basis, on additional needs/gaps in referral protocols and assistance measures for AVRR beneficiaries. Support the project team in conceptualization and development of new ideas and relevant tools and guidelines to support the effective identification, referral and assistance of AVRR beneficiaries in Türkiye.
• Liaise with relevant partners including PMM, NGOs, etc. to ensure effective partnerships, resource sharing and flow of information (with full respect for the principle of confidentiality), and effective assistance measures in full accordance with national and international standards.
• Participate in relevant trainings/workshops to learn from and contribute to strengthening capacity of relevant partners in identification, referral and assistance of AVRR beneficiaries.
• Support the evaluation of the effectiveness of assistance provided to AVRR beneficiaries in Türkiye.
• Contribute to the development of relevant tools and guidelines to support the effective identification, referral and assistance of AVRR beneficiaries in Türkiye.
• Ensure effective operational coordination and collaboration with different IOM departments and functions such as Procurement, Finance and Movement Operations etc. for the successful AVRR cases implementation.
• Perform other duties as may be assigned.

Requirements

• School diploma with five years of relevant experience; or, Bachelor's degree in a relevant field from an accredited academic institution, with three years of relevant professional experience
• Completion of the learning programmes or specific training relevant to functions of the position is an asset.
• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.
• Willingness and ability to travel.
• Experience working in case management environment.
• Experience in liaising with governmental authorities, other national/international institutions.
• Experience in the fields of protection, counter-trafficking, child protection, return and reintegration, gender-based violence, and/or humanitarian affairs;
• Experience in community-based protection and assistance services;
• Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.
• Knowledge and understanding of social work theory and evidence-based practices;
• Understanding of human behaviour and well-being, including coping patterns, emotional resilience, and physical and mental health and well-being.
• Knowledge of the national protection systems, including roles of different actors, and processes for protection, Knowledge and understanding of human rights and rights protection;
• Good inter-personal skills, and the ability to work well with and meet the needs of individuals of different ages, nationalities, genders, and diversities.
• Ability to provide trauma-informed and age, gender, and diversity appropriate care.
• Ability to work with and maintain strict confidentiality, when necessary
• Proven analytical, interpersonal and organizational skills.
• Excellent level of computer literacy.
• Fluency in Turkish, English and French or Spanish (oral and written)

Skills

• Case Management
• Migrant Assistance
• Refugee Protection Principles
• Internally displaced persons support
• Victim Support
• Counter Trafficking
• Child Protection
• Return and Reintegration
• Gender-Based Violence Response
• Humanitarian Affairs
• Community-Based Protection
• Social Work Theory
• Evidence-Based Practices
• Human Rights Protection
• Trauma-Informed Practice
• Age Gender Diversity Care
• Confidentiality Management
• Data Analysis
• Administrative Support
• Financial Support
• Stakeholder Coordination
• Computer Literacy

Languages

Turkish, English, French, Spanish