Operations Assistant

The Operations Assistant will provide operational support for the arrangement of movements of third country nationals in Greece, ensuring compliance with IOM standards and assisting national authorities during embarkation and disembarkation processes. The role involves maintaining security, order, and confidentiality throughout movement processing and supporting logistical and reporting tasks.

Responsibilities

• Ensure security, order, and confidentiality of all interactions and transactions at all stages of the preparation of the movement processing.
• Ensure that all operational procedures implemented are according to IOM standards, guidelines and operating procedures.
• Ensure compliance with IOM administrative standards and designated procedures.
• Make use of the IOM Business Applications for movements (MIMOSA, ALWIS).
• Provide support to the national authorities for the embarkation process of third country nationals for the sea and land transportation in the different locations and ensure the proper and smooth handover process.
• Conduct travel on duties in different/assigned location to assist the national authorities with the disembarkation process.
• Support in the distribution of meals/snacks to third country nationals during the embarkation process.
• Ensure consolidation of all supportive document of the movement such as signature lists, signed handover notes with the national authorities.
• Gather, file and keep track of all required reporting documents.
• Collect information and share experience on possible procedure improvements.
• Produce regular reporting input in formats designated.
• Perform such other related duties as may be assigned.

Requirements

• High School diploma/certificate with minimum three years of relevant work experience.
• University degree in Social Sciences, Humanities, Psychology or a related field from an accredited academic institution with minimum one year of work experience.
• Previous experience of at least one year in a similar role preferred.
• Familiar with direct assistance to migrants and/or refugees preferred.
• Experience in working in a multi-cultural environment an advantage.
• Computer literacy in standard software applications (MS Office, etc) will be considered an asset.
• Willingness to work in day/night shifts, during holidays and weekends.
• Valid driver’s license with at least five years driving experience an advantage.
• Flexibility and capacity in conflict resolution.
• Good communication skills, personal commitment and efficiency.
• Fluency in English and/or Greek (oral and written) is required.
• Fluency in Arabic would be considered as an advantage.

Skills

• Operational Support
• Movement Coordination
• Compliance Monitoring
• Logistical Support
• Reporting
• Security Management
• Confidentiality Management
• Conflict Resolution
• Direct Assistance to Migrants
• Refugee Assistance
• Multicultural Environment Experience
• Microsoft Office Suite
• Driving License
• Shift work adaptability
• Communications Skills

Languages

English, Greek, Arabic