Integration Case Worker (Consultant Category A)

The Integration Case Worker is responsible for providing comprehensive case management and integration support to migrants by assessing needs, developing individualized integration plans, coordinating referrals, and facilitating access to essential services such as housing, healthcare, education, language training, and employment.

Responsibilities

• Support individualized case management and referral follow-up for migrants, ensuring timely needs assessment, documentation, coordination with relevant service providers, tracking of assistance provided, and regular follow-up to support access to services and progress toward integration outcomes
• Provide comprehensive case management services to migrants, including needs assessment, development of individualized integration plans, and regular follow-up to support their social and economic inclusion
• Conduct detailed intake interviews to identify clients’ needs, skills, vulnerabilities, and barriers to integration (e.g., housing, employment, language, legal status), and prioritize appropriate interventions
• Facilitate access to essential services, including housing, healthcare, education, language training, and employment support, through referrals and coordination with relevant service providers
• Assist clients with job readiness, including CV development, interview preparation, skills identification, and referral to job opportunities or training programs in collaboration with employment partners
• Track and document client progress against integration plans; regularly update case files and adjust support strategies based on evolving needs and outcomes
• Maintain accurate, confidential case records and prepare reports on client outcomes, service delivery, and emerging trends or challenges affecting migrant integration
• Advocate on behalf of clients to ensure access to services and fair treatment; support clients in navigating administrative systems and understanding their rights and responsibilities
• Deliver orientation sessions and workshops on topics such as local systems and services, labour market access, cultural adaptation, and community participation
• Ensure proper management of client data in line with data protection and confidentiality standards; maintain organized and up-to-date case management systems
• Build and maintain strong relationships with local authorities, NGOs, community organizations, and service providers to improve coordination and integration pathways for migrants
• Gather feedback from clients on services received; identify service gaps and contribute to improving program quality and responsiveness
• Work closely with colleagues across sectors (protection, livelihoods, housing, health) to ensure a holistic and coordinated approach to client support
• Participate in meetings and conferences; maintain effective liaison and coordination with local authorities, partners, United Nation agencies, intergovernmental and non-governmental organizations, donors and other stakeholders relevant to the project

Requirements

• Bachelor’s degree in Political Science, Social Science, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with four years of relevant professional experience; or High School diploma with six years of relevant professional experience
• Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations
• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups
• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage
• Ability to conduct assessments, develop individualized integration plans, monitor progress, and manage complex cases effectively
• Interviewing and Assessment Skills
• Knowledge of available services and ability to coordinate referrals with government agencies, NGOs and community partners
• Client-Centred Approach
• Migrant integration frameworks and best practices
• Protection principles and safeguarding standards
• Local social service systems and referral pathways
• Labour market and employment support mechanisms
• Data protection and confidentiality requirements
• Case management databases and information management systems
• Fluency in English (oral and written) required
• Working knowledge of Spanish desirable

Skills

• Case Management
• Interviewing and Assessment
• Individualized Integration Planning
• Referral Process Coordination
• Migrant Integration Frameworks
• Protection Principles Application
• Safeguarding Standards
• Local Social Service Systems
• Labour Market Support
• Employment Support Mechanisms
• Data Protection
• Confidentiality Requirements
• Management Information Systems
• Liaising with Authorities
• Working with vulnerable groups
• Humanitarian Experience
• Client-Centred Approach

Languages

English, Spanish