Case Management & Data Assistant (Integration)

The Case Management & Data Assistant supports data management of the Integration Program caseload, ensuring accurate and updated case management registration systems, systematizing information, updating databases and dashboards, analyzing data, preparing reports, and coordinating between case managers and program coordinators.

Responsibilities

• Support the management and maintenance of program case management registration systems, ensuring the information is continuously updated, accurate, and consistent.
• Systematize information received from or requested by the AVR Program, ensuring data are complete, organized, and available for referrals and counter-referrals, as well as for analysis and decision-making.
• Keep all tables, dashboards, and databases up to date in real time, incorporating data validation and quality control mechanisms.
• Periodically review information to identify gaps, inconsistencies, and relevant trends, recommending adjustments when necessary.
• Support the preparation of periodic and ad hoc reports for internal and external stakeholders, presenting program progress, challenges, and key findings.
• Timely communicate critical findings from data analysis to the AVR and Integration Programs and other relevant stakeholders.
• Serve as the M&E and data focal point and liaison between case managers and AVR and Integration coordinators, facilitating information exchange and operational coherence.
• Ensure adherence to IOMs data privacy and confidentiality standards in the management of integration cases.
• Apply quality control measures to ensure that records, tools, and reports comply with IOM monitoring and evaluation standards.
• Receive and register cases referred from and returning to the AVR Program, ensuring their proper follow/up re-entry proper systems and the immediate updating of the database.
• Support the monitoring of accommodation occupancy and conditions at housing solutions used by the program and provide ongoing technical support in data analysis, validation, and the improvement of monitoring tools.

Requirements

• Professional in the social sciences or related career, with at least one completed Bachelor Degree.
• General studies in monitoring and evaluation, statistics, migration, will be an advantage.
• Minimum of 4 years of experience in monitoring and evaluation, preferably within a humanitarian, migration, or case management context.
• Proven experience in data management and analysis, report writing, and creating monitoring tools.
• Experience working with case management systems (e.g., MiMOSA) and familiarity with data visualization tools.
• Fluency in English is required (at least B2 level).
• Strong analytical skills and the ability to manage large volumes of data effectively.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with M&E tools and databases.
• Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and meet deadlines.

Skills

• Monitoring and Evaluation
• Data Management
• Data Analysis
• Report Writing
• Case management systems
• Data Visualization
• MS Excel
• MS Word
• MS PowerPoint
• Database Management
• Monitoring Tools Development
• Statistical Analysis
• Migration Data Analysis
• Case Management
• Dashboard Development

Languages

Spanish, English