ICT Specialist 2 - Digital & Data

The ICT Specialist 2 – Digital & Data supports the delivery and effective use of ICT services within the assigned location, ensuring reliable and efficient service delivery. Additionally, assists the ICT Coordinator and/or ICT Manager with data analysis, reporting, automation, and low code digital solution development to enhance organizational efficiency and data-driven decision-making.

Responsibilities

• Diagnose and resolve incidents across the ICT service catalogue within agreed SLAs, ensuring minimal disruption to operations, including workplace and hardware deployment, user administration, incident and request queue management, and maintenance of hardware and asset inventory.
• Develop and maintain BI dashboards, reports, and data models to support requirements gathering, business analysis, and data-driven decision-making.
• Design, configure and deploy simple applications and automation tools to streamline business processes and enhance operational efficiency.
• Provide guidance and basic training to end-users on new tools, dashboards, and applications to support effective use and adoption.
• Maintain clear technical documentation, process guides, and knowledge base articles to support continuity and knowledge transfer.

Requirements

• Bachelor’s degree in Computer Science/information Technology/related fields; candidates from other disciplines with relevant experience may be considered.
• Good command (spoken and written) of English, French an asset.
• Good practical ICT knowledge.
• Proven troubleshooting and problem-solving skills.
• Experience in providing end-user support.
• Working knowledge of Business Analysis (BA) practices, including requirements gathering, data modeling, and translating business needs into technical solutions.
• Experience developing or configuring simple applications, workflow automations, or low-code/no-code digital solutions (e.g. Power Apps, Power Automate, or equivalent platforms).
• Experience with data visualization and Business Intelligence (BI) tools (e.g. Power BI, Fabric, or similar platforms) for reporting and dashboard creation.
• Experience contributing to the implementation or improvement of digital solutions within an ICT or business environment.
• Good understanding of data and digital literacy concepts, and the practical application of digital tools to support informed business decision-making.
• Ability to communicate technical concepts clearly to non-technical stakeholders and support user adoption of new tools.

Skills

• ICT Troubleshooting
• IT End User Support
• Business Analysis
• Requirements Gathering
• Data Modeling
• Technical Solutions Design
• Low-code Application Development
• No-Code Application Development
• Power Apps
• Power Automate
• Data Visualization
• Business Intelligence Reporting
• Power BI
• Digital Literacy
• Technical Communication
• Report Development
• Workflow Automation
• Digital Solutions Implementation

Languages

English, French