Associate, Workplace App and SMART IT

The Workplace Applications & SMART IT Associate will lead the implementation, integration, and lifecycle management of workplace applications and SMART IT solutions to support a modern, connected, and productive working environment. The role involves working across technology and business teams to deliver innovative SaaS applications, IoT-enabled workplace technologies, and smart building integrations.

Responsibilities

• Manage the end-to-end lifecycle of workplace applications and SaaS solutions, from onboarding through to retirement.
• Lead the implementation and integration of workplace technologies, ensuring alignment with enterprise architecture, security standards, and business requirements.
• Partner with business departments to deliver and support SMART IT solutions, including IoT-enabled technologies, smart building systems, and AV/meeting room platforms.
• Collaborate with architects, security, QA, and engineering teams to design, test, deploy, and support new solutions.
• Drive workplace technology initiatives and projects, ensuring successful delivery through appropriate governance.
• Manage technology vendor relationships and application contracts, including renewals and compliance activities.
• Support application governance processes, including non-standard software requests and ServiceNow workflows.
• Contribute to continuous improvements, automation opportunities, and enhanced user experiences across workplace technology services.

Requirements

• Experience managing enterprise applications or workplace technology platforms throughout their lifecycle.
• Good understanding of SaaS applications and cloud-based solutions.
• Experience with systems integration, APIs, data flows, and platform connectivity.
• Understanding of enterprise architecture, governance, security, and compliance requirements.
• Knowledge of workplace technologies such as smart building systems, IoT solutions, workplace experience platforms, or AV/meeting room technologies.
• Experience working within a structured enterprise IT environment.
• Familiarity with IT service management practices and tools such as ServiceNow.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Degree in Information Technology, Engineering, Computer Science, or equivalent professional experience.
• ITIL, ServiceNow, Agile, Scrum, Azure, AWS, or Microsoft certifications (nice to have).
• Experience with ServiceNow administration, workflows, or integrations (nice to have).
• Exposure to automation, Infrastructure as Code (IaC), or CI/CD practices (nice to have).
• Experience with workplace transformation, smart office technologies, or employee experience platforms (nice to have).
• Knowledge of identity management, application governance, or enterprise security controls (nice to have).
• Experience managing technology vendors and commercial contracts (nice to have).
• Familiarity with Power Platform or workflow automation tools (nice to have).

Skills

• Enterprise Application Management
• Workplace Technology Platforms
• SaaS Applications
• Cloud-based Solutions
• System Integration
• API Management
• Data Flows
• Platform Connectivity
• Enterprise Architecture
• IT Governance
• Information security compliance
• SMART Building Systems
• IoT Solutions
• Workplace Experience Platforms
• AV Meeting Room Technologies
• Enterprise IT Environment
• IT Service Management
• ServiceNow Experience
• ServiceNow Administration
• Workflows
• ServiceNow integration
• Automation
• Infrastructure as Code
• CI/CD
• Workplace Transformation Programs
• Smart Office Technologies
• Employee Experience Platforms
• Identity Management
• Application Governance
• Enterprise Security Controls
• IT Vendor Management
• Commercial Contract Management
• Power Platform
• Workflow Automation
• Agile
• Scrum
• Azure
• AWS

Languages

English