Associate, People Solutions & Advisory

The Associate provides expert advice and practical solutions across the employee lifecycle, focusing on health and wellbeing, absence management, performance improvement, mediation, and employee relations. The role acts as a trusted adviser to managers and staff, ensuring consistent application of policy and process, and supports strategic insight generation through data analysis and case management.

Responsibilities

• Manage complex health, absence, performance improvement and related employee relations cases from initial assessment through to closure.
• Provide accurate, balanced and risk-aware advice to managers and staff members, in compliance with Bank policies.
• Translate complex policy requirements into practical and accessible manager guidance.
• Identify risks, precedents and broader organisational implications arising from casework and escalate appropriately.
• Support managers through sensitive conversations and challenging staff member situations.
• Maintain fair and objective decision-making balancing employee health and wellbeing with organisational requirements and business needs.
• Ensure all case management records, documentation and audit trails are accurate, complete and maintained within agreed standards.
• Analyse case trends, absence data, performance themes and employee relations indicators to identify emerging organisational risks and opportunities.
• Support the preparation of presentations and insights for HR Leadership Team discussions and decision-making.
• Support case reporting and translate data and case trends into meaningful insights, contributing to practical recommendations that drive policy, process, service and organisational improvements and support informed decision-making.
• Analyse people data and translate findings into actionable recommendations and management reports for the Head of Employee Relations, PS&A leadership and MD HROD.
• Lead and support improvements to HR processes, systems, policies, procedures and guidance materials.
• Identify opportunities to improve service delivery and employee experience and recommend practical solutions.
• Support implementation of HR transformation initiatives and new technologies.
• Promote best practice use of case management systems and data governance standards.
• Develop and deliver ad hoc training to strengthen manager confidence and capability.
• Contribute to the development and maintenance of manager toolkits, resources, guides and process documentation.
• Proactively manage relationship with Occupational Health, Incapacity Insurance and Mediation providers.
• Proactively monitor vendor performance against agreed service standards, analysing data and emerging trends to identify risks, challenge underperformance, escalate issues where necessary, and propose and implement solutions that improve service delivery and reduce organisational risk.
• Analyse vendor data and provide insight to support strategic decision-making and contract optimisation.
• Build strong working relationships and work collaboratively with HR Business Partners and Centres of Expertise to implement HR initiatives and deliver integrated and high-quality HR services and operational case management.
• Provide proactive updates and recommendations to stakeholders on emerging risks, trends and case outcomes.
• Support cross-functional initiatives that contribute to organisational effectiveness and efficiency.
• Provide day-to-day guidance, coaching and support to PS&A Analyst.
• Share knowledge, best practice and technical expertise within the team.
• Support colleagues during periods of increased demand to ensure continuity of service.
• Contribute to building a culture of collaboration, learning and continuous improvement.
• Lead and contribute to strategic and operational projects within PS&A and the wider HR function.
• Support planning, implementation, monitoring and evaluation of project outcomes.
• Take ownership of agreed deliverables, ensuring timely execution.
• Contribute and lead on assigned HR transformation activities.

Requirements

• HR advisory experience across employee relations, performance improvement, health and attendance management.
• Experience managing complex and sensitive employee cases.
• Experience interpreting and applying HR policy, process, governance and employment-related frameworks.
• Experience working with case management systems and HR technologies.
• Experience analysing data and providing business-focused, evidence-based insights and recommendations.
• Experience managing external suppliers or vendor relationships is desirable.
• Experience delivering training, coaching or capability-building activities is desirable.
• Experience of working in a multi-national environment with a dispersed workforce is preferred.
• Experience in applying coaching techniques.
• Excellent analytical and problem-solving skills.
• Strong judgement, proactive decision-making and risk-assessment capability.
• Strong partnership and client orientation skills to enable positive engagement with stakeholders across HR and throughout the Bank.
• Ability to challenge constructively, influence diplomatically and provide credible advice to all levels of staff and management.
• Self-motivated with excellent organisational and administrative skills.
• Strong ability to prioritise and multitask is essential.
• Ability to identify organisational trends and translate data into actionable insight.
• Proficiency in Microsoft Office applications, HR systems and data analysis tools.

Skills

• HR Advisory Services
• Employee Relations
• Performance Improvement
• Health and attendance management
• Complex Case Management
• HR Policies Interpretation
• Case management systems
• Data Analysis
• Business insights
• Supplier Management
• Vendor Relations Management
• Training Delivery
• Capability Building
• Analytical Skills
• Problem-solving skills
• Risk Assessment
• Stakeholder Engagement
• Client Orientation
• Influencing Skills
• Organizational Skills
• Administrative Skills
• HR Governance
• Employment Framework
• HR Technology Solutions
• Coaching Skills
• Prioritization
• Multitasking
• Trend Identification
• Microsoft Office Suite
• HR Systems and Databases
• Multinational Experience

Languages

English