Microsoft Cloud & Endpoint Administrator

The Microsoft Cloud & Endpoint Administrator is responsible for managing and improving DRC's Microsoft cloud and endpoint environment, including Microsoft Intune, Windows Autopilot, Entra ID, and Microsoft 365. The role involves both daily operations and long-term improvements to support a global humanitarian organization.

Responsibilities

• Own and continuously improve Microsoft Intune and Windows endpoint management environment.
• Administer and develop Microsoft Intune, Windows Autopilot, Entra ID and Microsoft 365 services.
• Manage the endpoint lifecycle from provisioning and configuration through deployment and retirement.
• Develop and maintain compliance policies, configuration profiles, security baselines and application deployments.
• Support and improve identity and access management, including Conditional Access and device-based security controls.
• Monitor endpoint compliance, security posture and device health, and turn findings into improvements.
• Troubleshoot complex Microsoft cloud, identity and endpoint issues and help identify root causes.
• Use PowerShell and automation to reduce manual work and make IT operations more efficient and scalable.
• Work closely with IT Security on Zero Trust, endpoint protection and security requirements.
• Develop technical standards, documentation and operational procedures that can be used consistently across DRC.
• Contribute to projects involving endpoint modernisation, Microsoft cloud services, security and the digital workplace.
• Share knowledge and collaborate with IT colleagues across DRC's global organisation.

Requirements

• Proven experience administering Microsoft Intune and Windows endpoints in an enterprise environment.
• Strong knowledge of Microsoft Entra ID (Azure AD), Microsoft 365, and endpoint security.
• Experience with Windows Autopilot, device compliance policies, configuration profiles, and application deployment.
• Experience with PowerShell scripting and automation.
• Strong troubleshooting skills and experience working within an IT Service Management environment.
• Professional proficiency in English.
• Experience with Zero Trust principles, and identity governance (desirable).
• Knowledge of ITIL processes and service management best practices (desirable).
• Experience working in international or NGO environments (desirable).
• Relevant Microsoft certifications such as MD-102, MS-102, SC-300, or equivalent (desirable).

Skills

• Microsoft Intune Administration
• Windows Endpoint Management
• Microsoft Entra ID Management
• Microsoft 365 Administration
• Endpoint Security
• Windows Autopilot
• Device Compliance Policies
• Configuration Profiles
• Application Deployment
• PowerShell Scripting
• IT Service Management
• Technical Troubleshooting
• Zero Trust principles
• Identity Governance
• ITIL Processes
• Service Management
• Microsoft MD-100 Certification
• Microsoft MS-102 Certification
• Microsoft SC-300 Certification

Languages

English