CVA Coordinator

The CVA Coordinator will provide country-level technical leadership for DRC Venezuela’s cash and voucher assistance (CVA) portfolio. The role involves establishing and strengthening CVA capacity, assessing the operating environment, guiding programme design and implementation, and ensuring technical quality across emergency and ongoing responses.

Responsibilities

• Conduct a rapid review of DRC Venezuela’s existing CVA experience, capacities, projects, systems, risks, partnerships, and operational gaps.
• Develop a practical country CVA roadmap covering strategic priorities, minimum preparedness actions, roles and responsibilities, implementation arrangements, and resourcing needs.
• Establish or contextualize country-level CVA standard operating procedures, decision-making workflows, tools, and templates in line with DRC’s CVA guidance and internal controls.
• Clarify roles and handovers across Programmes, MEAL, Finance, Supply Chain, Protection, Grants, IT/Information Management, and field teams, including segregation of duties and payment reconciliation.
• Maintain an up-to-date CVA risk register and propose mitigation measures covering operational, fiduciary, protection, data-protection, safety, access, and reputational risks.
• Provide regular strategic and technical advice to the Senior Management Team (SMT) on CVA feasibility, portfolio priorities, delivery modalities, operational risks, compliance, resourcing, and key go/no-go decisions.
• Act as the country-level technical authority for CVA, setting minimum technical standards and reviewing programme strategies, designs, budgets, tools, and major adaptations before approval or implementation.
• Maintain oversight of the country CVA portfolio and provide timely analysis to the SMT on performance, technical quality, emerging risks, coordination developments, and strategic opportunities.
• Coordinate technical decision-making across Programmes, MEAL, Finance, Supply Chain, Protection, Grants, IT/Information Management, and field teams, escalating material issues to the Head of Programme and SMT as required.
• Lead or support rapid market assessments and market monitoring to determine market functionality, accessibility, supply capacity, price dynamics, and potential inflationary effects.
• Integrate CVA considerations into multisectoral needs assessments and lead response options analysis to determine whether cash, vouchers, in-kind assistance, services, or a combination is most appropriate.
• Map and assess financial service providers and other delivery channels, including their coverage, liquidity, costs, compliance requirements, accessibility, data protection, user experience, and capacity to reach at-risk groups.
• Support the definition and regular review of transfer values using expenditure-gap analysis, relevant minimum expenditure baskets, market prices, programme objectives, and coordination guidance.
• Document assessment findings and provide clear, actionable recommendations for programme design and management decisions.
• Design or refine high-quality CVA interventions, including multipurpose cash and sector-specific cash, in close collaboration with relevant technical coordinators and field teams.
• Design and oversee the full operational cycle for direct DRC implementation: targeting and eligibility, registration and verification, informed consent, data management, payment preparation and authorization, distribution controls, reconciliation, referrals, complaints and feedback, and post-distribution monitoring.
• Develop or adapt implementation-ready tools, including workplans, distribution plans, participant communication materials, monitoring tools, payment-file templates, reconciliation tools, and incident-escalation procedures.
• Provide hands-on support to assess, select, and establish contractual and operational arrangements with financial service providers in collaboration with Supply Chain, Finance, Legal/Compliance, and IT, including non-live testing where feasible.
• Conduct desk-based and simulation testing of workflows and tools, address identified gaps, confirm operational readiness, and provide ongoing technical support and quality assurance during implementation.
• Contribute technical inputs to concept notes, proposals, budgets, donor reports, and programme revisions involving CVA.
• Ensure that protection mainstreaming, conflict sensitivity, gender, age, disability inclusion, and safe and dignified access are embedded throughout the CVA programme cycle.
• Work with MEAL and Protection teams to establish appropriate indicators, monitoring plans, post-distribution monitoring tools, community feedback and complaints mechanisms, referral pathways, and approaches to detect unintended harm once implementation begins.
• Promote meaningful participation of affected people in modality selection, delivery-channel design, communication, monitoring, and programme adaptation.
• Review monitoring and feedback data and ensure that findings are used to adjust transfer values, delivery arrangements, targeting, risk controls, and programme quality.
• Represent DRC actively and consistently in relevant inter-agency coordination mechanisms and technical working groups.
• Contribute to inter-agency tools, standards, assessments, market monitoring, transfer-value discussions, and harmonization of approaches.
• Take on a lead or co-lead role in relevant inter-agency coordination mechanisms and technical working groups when requested by the coordination mechanism and agreed by DRC country management.
• Maintain constructive engagement with donors, UN agencies, NGOs, local organizations, authorities, financial service providers, and private-sector actors relevant to CVA.
• Engage with DRC’s regional/global CVA technical resources and relevant communities of practice.
• Assess staff and partner capacity needs and deliver targeted training, coaching, simulations, and on-the-job support on CVA and market-based programming.
• Establish practical internal reference materials and a repository of approved tools to support consistent implementation after the assignment.
• Facilitate cross-functional learning and after-action reviews and document good practices, challenges, and recommendations.
• Prepare and complete a clear handover plan, identifying ongoing actions, responsible staff, outstanding risks, and technical support needs.

Requirements

• University degree in economics, social sciences, international development, humanitarian action, business administration, or another relevant field.
• Minimum 5 years of progressively responsible experience in the design, implementation, and monitoring of humanitarian CVA and market-based programming.
• Demonstrated experience establishing or strengthening country-level CVA systems, SOPs, preparedness, and cross-functional business processes.
• Strong experience conducting market assessments, response options analysis, transfer-value analysis, and financial service provider assessments.
• Hands-on experience with direct implementation of multipurpose and/or sector-specific cash assistance, including payment delivery, reconciliation, post-distribution monitoring, and adaptive management.
• Experience representing an organization in relevant inter-agency coordination mechanisms and technical working groups.
• Strong understanding of protection risks, accountability to affected populations, data protection, fraud risk, financial controls, and safeguarding in CVA.
• Experience developing practical technical guidance and delivering training and coaching to programme and support teams.
• Experience in emergency response, fragile contexts, and Latin America is strongly desirable.
• Relevant technical training or certification in CVA, market analysis, or humanitarian programme management is an asset.
• Professional fluency in written and spoken Spanish.
• Professional working proficiency in English.

Skills

• Humanitarian CVA Programming
• Market-Based Programming
• CVA Systems Development
• Standard Operating Procedures Implementation
• Preparedness Planning
• Cross-Functional Business Processes
• Market Assessments
• Response Options Analysis
• Transfer-Value Analysis
• Financial Service Provider Assessment
• Multipurpose Cash Assistance
• Sector-Specific Cash Assistance
• Payment Delivery
• Reconciliation
• Post-distribution monitoring
• Adaptive Management
• Inter-agency Coordination
• Technical Working Groups
• Protection Risk Assessment
• Accountability to Affected Populations
• Data Protection
• Fraud Risk Management
• Financial Control
• Safeguarding in CVA
• Technical Guidance
• Training Delivery
• Coaching
• Emergency Response
• Working in Fragile Contexts
• CVA technical training
• Market Analysis
• Humanitarian Programme Management
• Spanish
• English

Languages

Spanish, English