TDE Casework Document Reviewer Associate

The Hurricane Helene Expanded Recovery Assistance (ERA) Casework Document Reviewer plays a critical role in evaluating and verifying documentation submitted by clients and/or long-term recovery partners seeking disaster recovery assistance. This full-time temporary remote position involves reviewing documents to determine eligibility and ensuring accurate processing of cases to help clients rebuild their lives after Hurricane Helene.

Responsibilities

• Review and analyze documents submitted by clients and/or long-term recovery partners affected by Hurricane Helene to determine eligibility for disaster recovery assistance.
• Evaluate documents methodically and draw meaningful conclusions and apply general program criteria to make sound judgments even in the absence of an explicit checklist.
• Verify the accuracy and authenticity of documents, ensuring they align with program guidelines and requirements.
• Communicate with caseworkers to request additional information or clarification on submitted documents.
• Maintain client documents, ensuring all information is accurately recorded for audit and reporting purposes.
• Work within established timelines to ensure prompt review and processing of cases, demonstrating flexibility and adaptability as priorities shift.
• Provide regular updates to caseworkers and supervisor on case statuses, potential issues, and trends observed during the document review process.
• Identify potential cases that require further investigation due to discrepancies or inconsistencies in the provided documentation.
• Uphold strict confidentiality standards when handling sensitive client information.
• Identify and resolve problems creatively within the framework of program criteria and/or develop alternative solutions.

Requirements

• Bachelor’s or associate degree in a relevant field or equivalent work experience.
• Strong attention to detail with an ability to spot discrepancies and inconsistencies in documents.
• Excellent organizational and time management skills, capable of managing a high volume of cases in a fast-paced environment.
• Ability to adapt to evolving program criteria and guidelines and comfortable working in a changing landscape and adjusting your approach as necessary.
• Empathetic and patient approach when communicating with the Long-Term Recovery team.
• Familiarity with disaster recovery programs, eligibility criteria, and documentation requirements is a plus.
• Ability to relate well and effectively with diverse groups and individuals.
• Excellent interpersonal, verbal and written communication skills.
• Demonstrates knowledge of program or service.
• Capacity to understand nuances and context of each submission, evaluate documents methodically and draw meaningful conclusions, and applying general program criteria to make sound judgments is essential.
• Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.
• Individuals must be customer oriented, organized, and focused on solutions.
• Ability to work independently, handle and prioritize multiple tasks.
• Ability to assess client needs and provide services equitably and consistently.
• Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.

Skills

• Document Review
• Disaster Recovery Programs
• Eligibility Assessment
• Case Management
• Analytical Skills
• Decision Making
• Program Evaluation
• Client Needs Assessment
• Customer Service
• Time Management
• Organizational Skills
• Microsoft Office Suite
• Word
• Excel
• Power Point
• Outlook
• Written Communication
• Verbal Communication
• Interpersonal Skills

Languages

English