Regional Program Manager Mobile - Two Year Deployment

The Regional Program Manager supports the American Red Cross Services to the Armed Forces (SAF) programs in overseas locations through a 24-month term-limited assignment. The role involves managing and administering delivery of services to U.S. military members, veterans, and their families, including emergency communication, volunteer management, and community outreach, while living and working on military bases in dynamic environments.

Responsibilities

• Manage and administer delivery of American Red Cross services to meet needs of U.S. military members, veterans, and families.
• Manage American Red Cross Service to the Armed Forces (SAF) and International Services (IS) U.S. programs including International Humanitarian Law (IHL), Youth Action Campaign (YAC), and Restoring Family Links (RFL).
• Facilitate emergency communication messages and related support services to military members and families.
• Coordinate and conduct follow-up services with clients and ensure documentation.
• Maintain operational awareness by updating rosters, unit contacts, and case logs.
• Support contingency operations during high-volume events and serve as local liaison for Hero Care casework.
• Monitor service delivery outcomes and ensure accurate documentation and reporting.
• Identify trends, assess service needs, and recommend program improvements.
• Collaborate with leadership on deployment feedback, staff mentorship, and onboarding support.
• Assist with travel coordination, logistics, and reporting for mobile deployments.
• Build relationships with military leadership, command staff, and installation partners.
• Conduct outreach through briefings, education sessions, presentations, and engagements.
• Increase Red Cross visibility using Armed Forces Network, base bulletins, social media, and marketing channels.
• Represent Red Cross at official functions, ceremonies, and community events.
• Manage volunteer engagement cycle including recruitment, onboarding, training, supervision, recognition, and offboarding.
• Recruit and mentor leadership volunteers to support program delivery across SAF/IS, Disaster Cycle Services, Training Services, and Blood Services.
• Utilize Volunteer Connection platform for volunteer management.
• Promote a positive, inclusive volunteer environment aligned with Red Cross values.
• Ensure consistent and high-quality delivery of Red Cross programs to service members, veterans, and families.
• Supervise volunteer service delivery teams.
• Coordinate educational briefings, community workshops, and special events supporting SAF/IS objectives.
• Provide family support services including wellness check-ins, emergency communications, and referrals.
• Promote and implement International Services programs within the local community.
• Serve as deployable member of SAF Mobile Team for 24-month overseas assignment.
• Support U.S. military operations across Middle East, Africa, and Eastern Europe with periodic reassignments.
• Live and work on military installations following base policies, customs, and operational requirements.
• Maintain full deployment readiness including medical clearances, training certifications, and security standards.
• Support emergency, surge, and disaster operations as part of Hero Care Network Contingency Team.
• Participate in readiness drills, maintain casework proficiency, and respond to emergency communications and crisis situations.

Requirements

• Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience.
• A minimum of five years related experience in program management or related field is required.
• Requires strong computer skills.
• Public speaking skills and the ability to communicate effectively verbally and in writing are required.
• Must have strong interpersonal skills and the ability to work well in an individual or team environment.
• The ability to balance multiple priorities is essential.
• Familiarity with military culture, regulations and protocol is strongly desired.
• Experience with American Red Cross programs and services is strongly desired.
• A current, valid driver's license with good driving record is preferred.
• U.S. citizenship is required.
• Must be able to obtain a secret security clearance and a no-fee U.S. passport.
• Worldwide mobility is a condition of employment and an essential function of this position.
• Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families.
• Must meet strict medical and physical requirements, including immunizations required by the U.S. military.
• May be required to wear military uniforms and live and work in harsh and stressful environment in conflict areas.
• Periodically accompanies the military on deployments.

Skills

• Programme Management
• Volunteer Management
• Emergency Communication
• Community Outreach
• Public Speaking
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Military Culture Familiarity
• Regulations and Protocol
• Computer Skills
• Security clearance compliance
• Worldwide Mobility
• Driving License
• Health Sciences Knowledge
• Human Resources Management
• Social Science Knowledge

Languages

English