Regional Client Care Manager

As a Regional Client Care Manager, you will lead efforts to build and maintain a volunteer-led team providing comfort, care, and direct assistance to families following disasters locally and nationally. You will ensure the region’s Client Care workforce has knowledge of national policies and standards to execute disaster-related programs and services consistently and equitably.

Responsibilities

• Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area or functional activities throughout the region.
• Implement disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Develop and support disaster volunteers who are representative of the communities they serve, culturally and linguistically.
• Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities in disaster readiness, preparedness, response, and recovery.
• Lead and empower a diverse team of volunteers.
• Lead and coordinate efforts to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Build relationships and collaborate in a matrix management environment with internal partners, including employees and volunteers.
• Act as the Red Cross disaster subject matter expert within assigned geographic area to maximize Red Cross presence and community engagement.
• Initiate and coordinate disaster relief operations in assigned geographic area or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

Requirements

• Bachelor's degree required, or equivalent combination of education and related experience required.
• Minimum 5 years of experience of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
• Demonstrated ability to coach/mentor to accomplish work through team leaders.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours including nights and weekends.
• Must reside no more than 45 minutes from either the Tulsa OK chapter or the Wichita KS chapter.
• Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year and must meet all training and physical capacity requirements for deployment.

Skills

• Volunteer Team Leadership
• Social Services Management
• Coaching and Mentoring
• Interpersonal Communication
• Verbal Communication
• Written Communication
• Program Analysis
• Decision Making
• Program Improvement
• MS Word
• MS Excel
• MS PowerPoint
• Microsoft Outlook
• Disaster Relief Operations
• Deployment Readiness
• Training Compliance
• Physical Capacity for Deployment

Languages

English