Manager, Business Operations, International Services

The Business Operations Manager for International Services provides strategic leadership and operational oversight across the American Red Cross’s international portfolio. This role ensures effective planning, coordination, and execution of business operations divisions and aligns operational support functions with programmatic goals to ensure efficiency, compliance, and continuous improvement.

Responsibilities

• Provide unit executives with analysis and background of organization policies related to ISD’s planning, organization and operations, including maintaining and monitoring compliance with ISD Business Operations’ and Security’s Minimum Standards.
• Coordinate with appropriate staff in the development and clarification of policies and procedures impacting operations and security.
• Lead the design, development, implementation, and periodic review of operational agreements, policies, procedures, and related doctrine.
• Ensure consistent documentation through Standard Operating Procedures and communicate processes, procedures, and standards across the department.
• Manage ISD activities in close collaboration with Corporate and Enterprise functions to ensure efficiency and economy.
• Coordinate operational support activities such as human resources, international shipping and logistics, contract administration, and budget.
• Oversee end to end workforce administration for Third Country Nationals, Delegates, and In-Country Nationals hired by IFRC and National Society partners.
• Oversee secondment tracking and stakeholder coordination.
• Review and analyze reports and doctrine to ensure consistency, quality, and compliance.
• Conduct quarterly assessments and field office visits to identify strengths and areas of opportunity; develop and execute action plans to address opportunities to strengthen business operations activities and approaches.
• Perform financial and operational review and analysis, including budget preparation, consolidation, and tracking.
• Develop reports for senior management review regarding status of budget and activities, as well as related financial analyses.
• Lead key operations functions in Project Management and Continuous Improvement for both ISD and SAF teams.
• Recruit, mobilize, and support project management and continuous improvement volunteers.
• Oversee key operational functions including event logistics and management, procurement, international response equipment procurement, maintenance, and management, and operational contracts.
• Oversee and integrate key leadership elements of International Security, Duty of Care, and Safeguarding for international footprint.
• Provide leadership, guidance, and performance management to a team of Business Operations and Security direct reports in the US, Asia Pacific, Latin America, and Africa.
• Mobilize a team of volunteers to support all functions of global Business Operations.

Requirements

• Bachelor's degree or an equivalent combination of education and related experience required.
• Minimum of 5 years of related experience, or an equivalent combination of education and related experience required.
• Minimum of 3 years of supervisory or management experience required.
• Ability to supervise team members and support colleagues across global time zones, involving periodic evening and/or early morning meetings.
• Knowledge of applicable business operations concepts, practices, principles and standards including budgeting, logistics, procurement, process and policy documentation, contracting, compliance, operational oversight.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in use of Microsoft O365 suite; mastery of Word and Excel.
• Must be able to work on a team, particularly in multi-cultural contexts.
• Spanish language proficiency or fluency preferred.

Skills

• Business Operations
• Team Supervision
• Budget Management
• Logistics Management
• Procurement Management
• Process Documentation
• Policy Documentation
• Contract Management
• Compliance Monitoring
• Operational Oversight
• MS Word
• MS Excel
• Strategic Planning
• Cross-cultural Team Management
• MS Office 365

Languages

English, Spanish