Donor Recruitment Coordinator II

The Donor Recruitment Coordinator II supports blood drive coordination by confirming details, liaising with customers, maintaining records, and providing inside sales support. The role requires organizational skills, communication, and the ability to manage multiple priorities in a team environment.

Responsibilities

• Confirm all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicate details to production planning staff.
• Serve as a liaison between the customer and the appropriate staff and handle customer inquiries and requests in a professional, courteous, helpful and timely manner.
• Prepare and maintain all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity.
• Localize blood drive collateral using approved templates and/or campaign materials to include location, date, time, goal, etc. and send thank you notes to customers to help ensure the prospect for future customer activity.
• Handle all inside sales support for assigned Recruitment District team to include incoming calls, distribution of mail, and coordination of meetings.
• Provide review and initiate applicable follow up for the Print Cost Model and exceptions process.
• Manage the donor pre-sign up process, status report review, and condensed report review with Reps for accuracy.
• Responsible for providing own transportation for business purposes.

Requirements

• High School or equivalent required.
• Minimum 3 years related experience or equivalent combination of education and related experience required.
• Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable.
• Must possess outstanding organizational and communication skills.
• Effective problem-solving skills in managing multiple priorities.
• A current valid driver's license and good driving record is required.
• Ability to work on a team.
• Some travel may be required.

Skills

• Donor Recruitment
• Blood Drive Coordination
• Customer Service Liaison
• Record Management
• Sales Support
• Organizational Skills
• Communications Skills
• Problem Solving
• Office Applications
• Word Processing
• Spreadsheet Applications
• Database Applications Knowledge
• Presentation Applications
• Driving License

Languages

English