Donor Recruitment Associate

The Donor Recruitment Associate is responsible for supporting blood drive coordinators and donor groups to achieve blood collection targets through various recruitment and drive management activities. This role involves managing appointments, providing organizational support, and utilizing technology to enhance productivity and customer service.

Responsibilities

• Assist Account Managers and Strategic Business Planning Managers in ensuring blood drives achieve appointment and collections goal through drive management activities such as managing prospects, power red program management, drive planning logistics, pre-drive and on-site recruitment at blood drives, giving presentations to sponsoring organizations, managing on-line appointment schedules including data entry of appointments, working sign-up tables or assisting in recruitment meeting preparations.
• Provide oversight and record keeping in both Biomedical Salesforce (BSF) and online scheduling system (OLS) to ensure blood drives are properly managed and to provide tracking and statistical data on Sponsor group performance.
• Provide sufficient organizational and operational support to blood drive coordinators to ensure achievement of collection operation and annual goals.
• Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer tele-recruiters within assigned groups to assist in meeting collection objectives and to comply with all relevant regulations, procedures and directives.
• Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency, and productivity.
• Ability to work cross-functionally on projects as needed.

Requirements

• Bachelor’s degree OR a combination of education and work experience.
• 1 year of related experience preferred or equivalent combination of education and related experience required.
• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively are required.
• Excellent oral and written communication skills, including training and presentation skills is required.
• A current valid driver's license and good driving record is required.
• May be required to travel to sites throughout the Red Cross organization.
• Sales Experience Preferred
• Project Management Experience Preferred

Skills

• Donor Recruitment
• Direct Sales
• Customer Maintenance Techniques
• Negotiation Skills
• Program Implementation
• Organizational Skills
• Oral Communication
• Written Communication
• Training Delivery
• Presentation Skills
• Project Management
• Appointment Scheduling
• Drive Management
• Technology Utilization
• Travel Coordination
• Valid Driver's License

Languages

English