Blood Collection Staff - Customer Service

The Blood Collection Staff position involves utilizing healthcare and customer service skills to assist with the blood collection process, including equipment setup, donor engagement, and safety procedures. Paid phlebotomy training is provided, with opportunities to grow healthcare skills within the American Red Cross.

Responsibilities

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is
• Collaborate with teammates to create a welcoming and friendly environment so volunteer donors feel comfortable returning
• Be detail oriented to ensure collected blood meets goals, regulatory requirements and can be safely transfused
• May drive Red Cross vehicles and work with the team to setup and tear down equipment at donation sites
• Work a variable schedule including early mornings, late nights, weekends, and holidays; overnight travel may be required

Requirements

• High school diploma or equivalent is required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with a good driving record is required
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
• Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles
• Basic computer skills are required
• Must be proficient with Microsoft office applications
• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) is a competitive advantage
• Prior leadership experience is a competitive advantage

Skills

• Customer Service
• Verbal Communication
• Valid Driver's License
• Manual Dexterity
• Physical Stamina
• Basic Computer Knowledge
• Microsoft Office Suite
• Healthcare Experience
• Phlebotomy
• Equipment Setup
• Donor Engagement Strategies
• Safety Procedures

Languages

English